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As discovery commerce accelerates, customer support expectations are collapsing into real time. New research shows delayed responses drive abandoned purchases, lost trust, and missed revenue.

Agentic shopping removes friction from online commerce while erasing the behavioral signals retailers rely on to detect friendly fraud, creating a growing visibility gap traditional fraud tools cannot address.

As margins tighten, mid-market retailers are turning away from legacy ERP toward cloud-native automation built for speed, simplicity, and real-time control.

eBay is moving to curb agentic commerce, blocking autonomous AI checkout while allowing approved uses as it weighs marketplace fairness, pricing integrity, and operational risk.

Cimulate and Bazaarvoice are helping retailers make PDPs machine-readable for AI discovery, improving shopper trust, visibility, conversion, and confidence across emerging commerce experiences.

U.S. e-commerce orders surged 147% in 2025, but growth was uneven as the top performers pulled ahead. Shoppers clicked less, yet spent more — rewarding brands that reacted faster.

Shorter B2B buying cycles are putting pressure on sales teams to respond quickly, revealing the growing gap between modern buying behavior and legacy RFP processes.

Digital IDs in mobile wallets are reducing friction at checkout and verification, helping retailers reconnect online convenience with in-store shopping through loyalty, messaging, and tap-based interactions.

As retailers enter 2026, unified platforms, agentic AI, and automation are changing e-commerce operations, affecting personalization, payments, fulfillment, and the cost of competing at global scale.

Online retailers are increasingly being targeted by money laundering schemes, as criminal networks exploit refunds, marketplace sellers, and cross-border payment flows to move illicit funds outside traditional banking oversight.

Agentic AI is pushing online commerce beyond chatbots, forcing brands to rethink how shoppers discover products and stay loyal.

Retailers are bracing for a predicted post-holiday surge in returns as customer service teams and back-office operations face mounting pressure from fraud, refund abuse, and rising costs.

Nimble’s unified marketing platform aims to help SMBs replace bloated email and CRM tools with a single system for managing campaigns, contacts, and customer engagement.

Australia's new social media ban for minors challenges platforms, advertisers, and creators to rethink age verification, data practices, and compliance across social channels.