Trends

Across all businesses, the entire C-suite leadership team is looking to validate an experience management program by asking one question: what is the financial impact of my CX investment? Making a business case to the financial leaders of your company means that you have to be prepared to answer any...

Emerging from the pandemic, people are more concerned than ever before about their health and well-being. As a result, increasingly, they're turning to digital solutions to address their needs. The E-Commerce Times talked with health and wellness experts from a variety of sectors for perspective on ...

That old adage about crime never pays could not be more false, at least when it comes to modern-day cybercriminals. For those bad actors using ransomware as their weapon, crime is paying more than ever. A new report by the eSentire security research team found that six ransomware gangs claimed at le...

Important as it is to continually acquire new customers, it's every bit as vital for businesses to nurture existing clientele. The E-Commerce Times talked with several experts in customer engagement to get their thoughts about why it's critical to cultivate current customers -- and how to encourage ...

IT experts at the hacked Colonial Pipeline did a good job in mitigating the May 7 cyberattack and successfully stopped it when discovered by shutting down the network. But the attack was mostly invisible in the weeks-long initial stages, according to a briefing NTT Security executives conducted Tues...

As the value of cryptocurrencies continue to soar, new investors are eager to get in on the action, and scammers are more than willing to accommodate them. According to the Federal Trade Commission, claims of losses from cryptocurrency fraud skyrocketed from October 2020 to March 2021. The median lo...

As the digital health space continues to expand, new opportunities are emerging that enable companies to act in the public good by making healthcare accessible online. Along with the emerging opportunities available in this industry it's important to understand the dynamics that have, historically, ...

If you are looking to expand your sales territory and have not yet put Latin America on your bill of lading, you're missing a golden opportunity. Latin America offers the fastest-growing regional e-commerce marketplace in the world. Last year, the total retail e-commerce sales to the LATAM region gr...

The big questions about reopening the global economy and what new moves portend are coming in for analysis. It's not yet clear what the new normal is -- and there are more than a few straws in the wind that suggest that fixing one problem might cause another. This entire discussion before us isn't r...

Livestream shopping delivers an interactive experience for brands, influencers, or celebrities to promote and sell products and for consumers to participate by asking questions and shopping during the event. The E-Commerce Times checked in with experts in the field to see what's driving this shoppin...

The software industry fueled jobs and GDP growth in the United States in 2020, according to a report by Software.org: the BSA Foundation. The software industry supported more than 15.8 million jobs in 2020. While the largest concentrations of software jobs remain in traditional tech hubs, such as Wa...

From coin shortages and curbside operations to contactless transactions, how consumers pay for their purchases has been completely transformed during the pandemic. Marketers expect that transformation to continue and expand. It is not just family staples that are seeing a jump in consumer digital pa...

An increasing number of consumer-packaged goods companies are shifting to the direct-to-consumer e-commerce model, thus bypassing retailers as middlemen. This raises questions of how manufacturers can meet customers' needs without jeopardizing relationships with their retail distribution partners. T...

This year's revised federal tax code plus new Covid-19 initiatives provide additional incentives for startup companies, as well as small and medium-sized businesses. If you received a Paycheck Protection Program (PPP) loan, you may qualify to have that indebtedness forgiven; and other tax incentives...