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BEST OF ECT NEWS

Riding the Wave of the Customer Service Revolution

This story was originally published on Aug. 22, 2011, and is brought to you today as part of our Best of ECT News series. ...

EXPERT ADVICE

Managing the Customer Service Revolution

During the past few years, customer service organizations have faced increasing amounts of pressure to deliver better service over a broader range of channels including the Web, email and phone. Customers expect to get service at any time of the day or night and assume that customer service teams will keep a history of all interactions. ...

PRODUCT PROFILE

Zendesk Finds Enlightenment on the iPad

It has introduced applications for the iPhone, BlackBerry and Android and now, the iPad. This application is the best yet because of extra screen space the device provides, Zendesk COO Zack Urlocker told CRM Buyer. "It is a very powerful platform, and we have designed the use...

MySQL Goes After Enterprise Database Business

"The offer is targeted to companies that have enterprise license agreements with Microsoft, Oracle, DB2 or others," Zack Urlocker, MySQL executive vice president of products, told LinuxInsider. "In many cases we know that companies are spending more than a million dollars in license fees, but we've priced MySQL Enterprise Unlimited so that it's affordable to medium-sized businesses also."

Newcomers Target MySQL in Open-Source Database Market

Zack Urlocker, vice president of marketing for MySQL AB, told LinuxInsider that he views the entrance of new players supporting the rapidly-expanding market for open-source databases as a positive development "Having large vendors like IBM and Computer Associates involved cont...

Elon Musk's Dec. 2 action to release The Twitter Files: Approve or Disapprove?
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