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Better Billing Means Happier Customers

The billing function conjures up many images, few of them positive. Essential to success of your business, yet often a burden for most organizations independent of size or market, billing is seen as a necessary evil to collect cash and enable organizations to stay alive. Over the past few years, however, as the world has moved online and towards greater digital consumption, billing is increasingly immediate and central to the customer experience and thus plays a much different -- and critically important -- role...

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