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OPINION

Advantages of Today’s Managed Services Model

Enterprises that have already invested in contact center equipment may think managed services have nothing to offer them, but much of the managed services functionality offered today works in tandem with the Customer Premise Equipment already in place, enhancing features already in use. Advances in technology and new industry standards have expanded the variety of applications available and opened the benefits of managed services to a wider variety of organizations -- from small centers needing self-service applications to large, multi-site contact centers...

To earn your loyalty as a consumer, how important is it that a brand provides a personalized experience?
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