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EXPERT ADVICE

8 Habits of Successful Customer Feedback Managers

Customer relationships are damaged when companies hear too late about customer concerns or issues to do anything to repair them. Even worse, many crucial concerns aren't being heard by the right people at an organization. For example, are managers aware of which customers are unhappy? Did an employee treat a customer unfairly? What are the specific factors that caused a customer to leave? Which of your organization's services matter most to customers, by priority?...

EXPERT ADVICE

Nine Ways to Increase Customer Loyalty

All company executives believe that having loyal customers is a key to business success. However, what are executives really doing about it? ...

To earn your loyalty as a consumer, how important is it that a brand provides a personalized experience?
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