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7 Steps to Restoring Trust in Business Telephone Calls

It's no secret that robocalls, spam and call spoofing have all but destroyed Americans' trust in telephone calls -- to the point that many individuals have essentially stopped answering the phone. A widely cited Consumer Reports survey conducted in December 2018 suggests that 70 percent of U.S. adults will not respond if they do not recognize the number or if the caller's number is anonymous...

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