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Results 1-2 of 2 for James Gagliardi
EXPERT ADVICE

The Ever-Changing Face of E-Commerce: 1995-2020

If anything is certain, it's that e-commerce doesn't look the same today as it did in 1995. A company called "eBay" burst onto the scene that year, and Jeff Bezos shipped Amazon's first book order. That unleashed a flood of online shopping, and businesses and consumers never looked back ...

EXPERT ADVICE

Getting CX Nuances Right: A Subscription Driver for Brands

National Customer Service Week is the first full week of October -- a designation we've celebrated every year since 1992. The week highlights the importance of customer service and the people who serve and support customers on a daily basis ...

How often do you receive an email that you suspect is fraudulent?
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