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Results 1-1 of 1 for Henning Hansen
EXPERT ADVICE

Cultivating a Customer-Focused Corporate Culture
  • By Henning Hansen
  • Jan 15, 2010
  • CRM Buyer
  • 1100 Words

Businesses are increasingly adopting customer-focused business processes to gain competitive advantage. Especially prevalent in industries where product offerings and price no longer provide sufficient differentiation, this new focus offers a myriad of benefits. Customer experience is the battleground, and you can't win with a culture that doesn't truly embrace the concept...

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