Search Results

Results 1-1 of 1 for Diane Berry
EXPERT ADVICE

4 Ways to Embrace Crowdsourced Knowledge

Traditional knowledge management programs focus on distilling knowledge into systems of record, which end up being underutilized for a number of reasons, chief among them because they cannot contain the long tail of knowledge. Conversely, nowhere are successful KM programs as impactful as where they intersect the customer experience -- from customer support to sales to marketing and product development...

How often do you receive an email that you suspect is fraudulent?
Loading ... Loading ...

E-Commerce Times Channels