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Social Media Account Hijacking Jumps 1,000% in Last 12 Months: Report

Hijacking of social media accounts has reached epidemic proportions in the last 12 months, according to the Identity Theft Resource Center ...

AI Gun Detection Firm ZeroEyes Awarded Air Force Drone Grant

"When the algorithm sees what it thinks is a gun, it'll send an alert to our monitoring center," he continued. "The center is staffed with veterans and law enforcement personnel who are very comfortable in these situations. They have the final say on what's a gun. That way, we make sure our clients never get a false positive."

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Implementation of a New CRM Should Be Easy

Many CRMs consist of different applications that have been bolted together through a process of mergers and acquisitions. This makes the initial implementation complicated. Technical and line-of-business staff are forced to interact with different elements of the system in different ways, which makes the learning curve steeper...

High-Tech Trends in Law Enforcement and Emergency Response

The CRG is comprised of former U.S. Special Operations Command operators who first used this solution on hundreds of real-world missions. Included within the CRG's staff are domestic public safety experts who adapted these special teams' tactics for use by first responders. The company employs a technical staff responsible for designing and managing collaborative mapping projects...

OPINION

AMD vs. Intel: Suddenly the Desktop PC Is in Play

On the same topic of desktop PC redesign, there was a company a couple of decades ago that was staffed by ex-IBM PC company executives that tried to redesign the PC and server. The PC redesign looked awesome and placed the operational parts of the PC on the desk and the then noisy parts, like the power supply, on the floor. The server's design was even more interesting...

Back-Office Finance Automation: The Foundation of a Solid E-Commerce Enterprise

Add to that, the Great Resignation has led to a mass exodus of vital frontline and back-office workers, leaving retailers understaffed and hard-pressed to provide the service that customers want Fortunately, new digital technologies continue to help e-commerce businesses innov...

Top Universities Exposing Students, Faculty and Staff to Email Crime

Nearly all the top 10 universities in the United States, United Kingdom, and Australia are putting their students, faculty and staff at risk of email compromise by failing to block attackers from spoofing the schools' email domains According to a report released Tuesday by ent...

PRODUCT PROFILE

‘Thinking Machine’ Speaks Volumes for Better Customer Service Experiences

Replicant -- a tech company providing voice automation solutions for call centers -- is solving these staffing and customer experience problems with voice AI technology that can "speak" with customers to solve routine issues like rebooking flights, refunding orders, or providing status updates...

OPINION

Musk-Twitter, Qualcomm-Apple, Netflix-Microsoft: Deciphering the Insanity

From Twitter's perspective, Musk hated the existing management team, policies, and critical staff before he took over the company, meaning his term as CEO would not only cost a lot of people their jobs but that he'd likely try to claw back any past compensation to top management...

New Recipe for Marketing Success: Blend Digital and CX, Mix Well With AI

Brands are moving to meet that same refit of customer experience to attract both digital and physical foot traffic. Organizations see a future of constant change and continued challenges. Chief among them are significant staffing issues amid the "Great Resignation" and the widespread disruption in the global supply chain, according to Celia Fleischaker, chief marketing officer at Verint. Those issues seemingly have no resolution in sight...

OPINION

4 Industries on the Brink of Technological Disruption

So, do we replace directors, writers, actors, extras, camera people, and all the rest of the movie staff with a few programmers and advanced artificial intelligence? The result is still a movie -- and services like Netflix and Amazon have a never-ending appetite for content today. It seems to me like video game studios might well displace movie studios before this trend is over...

Why Web-Based Businesses Should Automate Their Content Security Policy

A website's traffic is similar in that it welcomes an unending stream of new users. Additionally, changes and improvements are always made, and it needs to offer IT and development staff a pathway for easily rectifying potentially dangerous actions that must be addressed. In essence, like an airline, web-based businesses know they must keep their passengers safe, their engines running, and avoid a series of errors that could lead to delays, unhappy customers, or worse...

OSS NEWS

Open-Source Technologies, Issues on Display at Linux Foundation Summit

Movement between jobs is picking up. The majority of open-source professionals (63 percent) reported their employment did not change in the past year. While one-in-three reported they either left or changed jobs, putting additional pressure on employers trying to hold onto staff with necessary skills...

EXCLUSIVE INTERVIEW

Data Observability’s Big Challenge: Build Trust at Scale

Kirwan was one of Uber's first data scientists and the first metadata product manager. Gryaznov was a staff-level engineer who managed Uber's Vertica data warehouse and developed several internal data engineering tools and frameworks They realized the tools their teams were bu...

INSIGHTS

Have We Forgotten How To Sell?

On the flip side, I'm also buying things like installation of the car charging station and a few home improvements that are either needed or highly desired. Things electrical have been handled with relative efficiency. They don't return calls or answer email very well, despite having an office and staff, but at least they show up and do the work...

Sports Betting Platforms Gambling With Substandard CX

One of the biggest challenges is volume projection and staffing due to the sector's rapid growth and lack of historical data, according to Chris Crowley, chief commercial officer for CX provider Alorica. A significant and continuous increase in users is coming from existing states, as well as new states legalizing sports betting apps...

Linux Security Study Reveals When, How You Patch Matters

The goal of the study was to understand how organizations are managing security and stability in the Linux suite of products. Sponsored by TuxCare, the Ponemon Institute in March surveyed 564 IT staffers and security practitioners in 16 different industries in the United States...

EXCLUSIVE INTERVIEW

Gamifying EdTech Launches Learning to Loftier Levels

Few institutions prepared their staff with sufficient training or knowledge to use new technologies effectively. Some were reluctant to even embrace it in the first place. As such, a key challenge of EdTech today is the lack of proper training for educators, Kairinos observed ...

Wing Picks DFW for First Commercial Drone Deliveries in Major US Metro Area

He pointed out that drone delivery can have benefits to logistics companies, too. "It may be cheaper than having a person do it, and when you're short-staffed, as the delivery services are, it's a way to get something done that otherwise they couldn't get done," he explained "...

US Braces for Cyberwarfare Amid Fears of Russian Assault

In the wake of what has happened, the U.S. is looking at bolstering cyber defenses and recovery of data and systems processes, according to Kiersten E. Todt, chief of staff at CISA. That is a work in progress spurred on by the White House call to action "We are looking at resi...

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