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Results 2841-2860 of 2869 for Erika

Tesco VoIP Puts a New Twist on Customer Loyalty

Sparking the interest of retailers around the globe, UK supermarket chain Tesco announced it will be selling Internet-based phone service and handsets on a pay-as-you-go basis ...

Google Playing for High Stakes in Fight With Feds

Ever since last week's news that the Department of Justice (DOJ) initiated legal action to compel Google to provide it with search-term data, denizens of the blogosphere, news media, everyday users of search engines, and even some members of Congress have been debating the long-term implications for privacy in what may become a landmark struggle ...

WizKids Awards Go to Next-Gen Customer Service Stars

Communispace,BlueRoads,Knowlagent,Rearden Commerce,Five9,ShareMethods,RightNow Technologies,Eloqua andSalesforce.com are the winners of this year's CRM WizKids Awards, annual accolades bestowed byBeagle Research Group ...

Uproar Grows Over US Demand for Google Search Records

Following Thursday's revelation that the Bush Administration has ordered search-engine providers to turn over usage records, citizen rights advocates and attorneys have voiced alarm over what many say is an unprecedented invasion of privacy. The administration has said it needs to survey this data in order to build a case against exposing children to pornography on the Web...

Oracle’s Fusion Details Raise Questions for CRM

At a recent corporate event, Oracle provided much additional detail about integration and architecture plans for its Fusion project -- the company's strategy to deliver next-generation applications, middleware and architecture based on its recent acquisitions ...

Microsoft Taking Its Time With Next Service Pack

The last time Microsoft introduced a security service pack -- Windows Service Pack 2 in mid-2004 -- the market could hardly wait. Viruses, worms and other Internet malware were disrupting companies' and individuals' computer use on a regular basis ...

Microsoft Builds Out Contact-Center App

Microsoft has introduced an upgraded version of a product it quietly rolled out last year. Called Customer Care Framework 2005 (CCF), it is a desktop application for contact-center operators that provides customer-care information via e-mail, instant messaging, interactive voice response (IVR) and the partner-dealer channel ...

Microsoft Aims to Grab Notes/Domino Market Share

Microsoft owns the majority of the collaborative platform software market, but that is not stopping it from trying to grab additional share away from its nearest rival, IBM ...

Salesforce Widens Footprint With Latest Version of the AppExchange

Salesforce.com has made a newly expanded version of the AppExchange -- a platform that extends its CRM suite to other business lines -- generally available with its Winter '06 release. The AppExchange connects users with new applications developed by such third-party vendors as Adobe, Business Objects and Skype ...

Latest CRM Tech on Display at Retail Federation Expo

IT vendors -- from RFID tech providers to supply chain management software companies -- have descended upon the National Retail Federation's 95th annual convention and expo in New York City to show off their latest applications and technologies ...

Microsoft Raises Stakes in Paid-Search Game

Microsoft is establishing a research center called adLab that will develop new ways to provide even more detailed demographic data about consumers, as well as new marketing technologies, to online advertisers ...

Siebel: Turnaround or Last Hurrah?

Siebel Systems has pre-announced sales that vastly surpassed its own and Wall Street's expectations: It said it expects to report fourth quarter revenue of US$469 million -- a 30 percent to 38 percent increase from its last forecast, and a 20 percent rise from the same quarter a year ago ...

IBM, Sony, Toshiba Put Heads Together on Cell Chips

IBM, Sony and Toshiba are launching a new phase of their joint technology development alliance that will lead to the development of advanced process technologies at 32 nanometers and beyond ...

NetSuite Rolls Out Slew of Vertical Apps

Sun, Oracle Reaffirm Their Commitment

Oracle and Sun Microsystems have announced, amid much fanfare and mutual gushing, that they are still committed to their partnership ...

SAP Pushes Partner Strategy to Penetrate Mid-Market Space

SAP is redoubling its efforts to grow its piece of the mid-market enterprise suite space by introducing 39 new industry and micro-vertical versions of its mySAP All-in-One application ...

Legal Decisions Bolster CAN-SPAM Act

Court decisions recognizing the CAN-SPAM Act, which is now almost two years old, have been few and far between. However, recent actions have made up for lost time, say proponents of the law ...

Microsoft’s Project Elixir Aims to Tighten CRM, Outlook Integration

Microsoft has posted sample code and technical guidance for an internal project it has been working on for more than a year that integrates Outlook with Siebel CRM using Visual Studio tools in Office ...

Blu-ray Specs Finalized, Licensing Next

The Blu-ray Disc Association announced that the format specification for this standard is now complete, and it is ready to begin BD-ROM, BD-RE and BD-R licensing. Blu-ray Disc single (25 GB) and dual (50 GB) layer specifications have been approved ...

Other Regions Chip Away at Asia’s Contact-Center Outsourcing Lead

Asia Pacific is still the dominant locale for contact-center outsourcing, new figures from Frost & Sullivan confirm ...

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