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Digital Clienteling Platform Breathes Life Into Live Commerce

The marketing technique called clienteling is used by retail workers to establish long-term relationships with key customers. When applied to e-commerce, the practice is based on having access to data... Read more

Piecing Together the Supply Chain Puzzle

Supply chain issues have haunted businesses during the past several months. Given the status of the pandemic and other challenges, they probably won't be resolved any time soon. We spoke... Read more

AI-Powered Search Turns E-Commerce Queries Into Conversions

It is safe to say that all e-commerce platforms should feature trendy product offerings, crawlable and mobile-friendly site architecture, and ensuring 24/7 customer service. But above all else, having a... Read more

Consumer Activism Will Steer Brand Focus in 2022

As the New Year rolls in, consumers are strengthening their voices to tell brand marketers how they support can win more of their dollars. Their message is clear: make your... Read more

Shopping on Social Media Platforms Forecast To Reach $1.2 Trillion by 2025

Shopping on social media platforms is growing at a torrid pace -- three times faster than traditional e-commerce platforms. Most of that growth will be driven by Gen Z and... Read more

Digital Clienteling Platform Breathes Life Into Live Commerce

Piecing Together the Supply Chain Puzzle

AI-Powered Search Turns E-Commerce Queries Into Conversions

diversity equity and inclusion

Consumer Activism Will Steer Brand Focus in 2022

social media mobile apps smartphone

Shopping on Social Media Platforms Forecast To Reach $1.2 Trillion by 2025

software engineer

Practical Ideas To Make Money With Software

Even if they have another job, coders can develop and earn from their own projects without going commercial. The monetary...

Bots Skew Marketing Analytics, Cost Businesses Millions

Bot activity at websites is skewing marketing analytics and costing businesses millions annually, according to a study by bot detection...

Managing the Inevitable Reality of E-Commerce Returns

Product returns are an unavoidable part of running an e-commerce business. They can't be eliminated, so offering the option to...

startup company meeting

Freshworks Brings New Tech Stack To Power Startups

The Freshstack product suite combines Freshworks' products to unify startups' customer support, sales, and marketing teams in an easier-to-use...

Supply Chain Woes, Yearning for Normal, Sway Holiday Buying Habits

Concerns over supply chain snags, delivery delays and a yearning for a return to normal are influencing consumer shopping habits...

Belly Up to the Bar With First-Ever Digital Booze Card

Consumers have a strong appetite for gift cards and gifting alcohol. But until now they could not do both with...

How Merchants Can Better Battle Chargebacks and Fraud

Cash flow concerns and fraud are going to be a menace to both retailers and consumers this holiday shopping season....

Inflation, Cybersecurity Chief Concerns This Holiday Shopping Season

Technical and logistical problems stretching across multiple industries gives both shoppers and retailers reason to double efforts to avoid being...

Marketers Underestimate Word of Mouth, Overestimate Influencers: Report

Marketing and business communications company R.R. Donnelley & Sons has released a study which reveals that traditional marketing channels, including...

Out-of-Stock Signs Won’t Deter Online Shoppers During Holidays

Holiday shoppers can expect to see a lot of out-of-stock warnings online this year, but that won't discourage them for...

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E-Commerce Times Channels

Cloud Computing

Cloud Computing

SaaS Boom Puts Software Sellers on Road to Recurring Revenue

The Global Information Network

Where Does Oracle Go From Here?

Exclusives

Remote Work Transformation Calls for Prioritizing Employee Tech Choices

Future-Proofing Retail Operations in the Era of Supply Chain Chaos

Logiq CEO Tom Furukawa Discusses Global Trends in Digital Commerce

Expert Advice

Big Business Can Learn About Customer Closeness From D2C Brands

Big Picture Marketing Advice for E-Tailers This Holiday Season

How This Holiday Season Will Be Different for Amazon Sellers in Every Category

Hot Topics

Cybersecurity 2022: More Fraud, More Fakes, More Crypto Scams

Unsupported IoT Devices Are Cyber-Trouble Waiting To Happen

We're Late Closing the Barn Door on Pegasus

Marketing

The Rise of Digital Ad Taxes Could Impact Online Marketplaces

Botify SEO Platform Helps Brands Navigate Organic Search Rankings

How To Leverage Social Commerce To Power Customer Loyalty Programs

Mobile

E-Commerce Bounce Rates Triggered by Shoppers' Expectations of Top-Notch CX

Malicious Bot Attacks Continue To Cost Retailers Big Bucks

Headless E-Commerce System Puts Checkout Button Anyplace It's Needed

Security

Data Breaches Affected Nearly 6 Billion Accounts in 2021

Russia's REvil Takedown Sets Stage for Several Scenarios

New Cyber Theft Group Uses Revitalized Tricks To Target Online Merchants

SMB

Amazon Celebrates SMB Sellers' Successes, Introduces New Tools at Virtual Event

Privacy Concerns Key Reason Buyers Flee Online Retailers

Logical CX Now Vital to Retail Brand Building

Spotlight Features

Spotlight Features

The Esports Evolution: Out of the Basement, Into Arenas

Call Center Culture Can Make or Break Your Customer Experience

E-Learning Platforms: The New Academy for Business Training and Education

Trends

4 Industries on the Brink of Technological Disruption

Talent Firm Flags Best US Cities for Hiring Remote Tech Workers

The Great Sales Methodology Debate, Solved