Results 1-1 of 1 for Cassidy Smirnow.

Keeping the ‘Service’ in SaaS

In today's highly competitive B2B software industry, it's not enough to staff a call center and sit back and wait for customers to reach out when they need you -- it's imperative that you take the initiative. When customers have so many solution vendors to choose from, service becomes a strategic di...

E-commerce Times Channels