A congressional inquiry conducted at the behest of Rep. Edward Markey, D-Mass., found that law enforcement agencies made 1.3 million requests to cellphone carriers in 2011. They sought such information as individuals' text messages, their locations, and even lists of phone numbers they called when i...
It's now a well-known fact that on the Internet, no one knows you're a dog, but when it comes to Internet telephony, the bigger concern is that no one might know where you are either. Dial 911 for emergency assistance, and you could be out of luck, as some well-publicized lawsuits have shown. Voice ...
While technology news buzzes around Vonage's recent IPO and Skype making major moves into the enterprise, there is a nagging issue all Voice over Internet Protocol players face: 911 response. Few can deny the cost saving benefits of Internet telephone services, but the chief concern is emergency sit...
In a move that could at once spur the emergence of a fast-rising technology and possibly give an upper hand to traditional telecommunications companies, the Federal Communications Commission (FCC) voted today to require most providers of voice over Internet protocol (VoIP) service to offer enhanced ...
Extremely - Personalization is a must. Without it, there's little chance of earning my loyalty.
Relatively - Personalization is a plus, but I do consider other factors when deciding who gets my business.
Minimally - Personalization is now automated and commonplace. Brands must do more to make me feel special to earn my loyalty.
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