Retailers are bracing for a predicted post-holiday surge in returns as customer service teams and back-office operations face mounting pressure from fraud, refund abuse, and rising costs...
Nimble’s unified marketing platform aims to help SMBs replace bloated email and CRM tools with a single system for managing campaigns, contacts, and customer engagement
Australia's new social media ban for minors challenges platforms, advertisers, and creators to rethink age verification, data practices, and compliance across social channels
Frustrated shoppers are pulling back from e-commerce as AI bots beat humans to checkout and flood sites with scams
Agentic, intent-based commerce is beginning to bypass search and browsing altogether, introducing a new competitive challenge to Chinese retail models and traditional e-commerce funnels
As prices rise and AI tools shape product discovery, consumers increasingly trust what they can verify — rich information, user experiences, and transparent feedback — rather than the logo on the box
Retailers are using Leap and Endear to turn physical stores into relationship-building hubs, unifying customer insight across channels and strengthening loyalty through data-driven clienteling and more personalized in-store engagement
As AI agents negotiate purchases and pool consumer intent, retailers face a new era of automated pricing, shifting loyalty, and competitive pressure across the e-commerce ecosystem
E-commerce marketplaces are driving growth in refurbished and secondary tech, enabling profitable resale models that extend device life and reduce e-waste
Consumers are rapidly adopting AI-powered shopping tools, but many retailers are slow to respond — widening the gap between product discovery behavior and retail readiness
GenAI tools have become practical shopping aids, guiding consumers at critical decision points and helping them make faster, more confident choices about what to buy, which brand to choose, and where to find the best deals
Velo AI from ZenBusiness automates startup formation, licensing, compliance, and website setup, helping small business owners launch faster with less administrative work
Identity crime victims are losing more money and facing deeper emotional distress, according to new findings from the Identity Theft Resource Center
SMBs are pouring more into marketing but still guessing at what works. New data shows rising budgets, AI growth, and shaky confidence in results
Shoppers aren’t rushing anymore — they’re pacing. Retailers have taken notice, moving beyond one-day flash deals and stretching major sales events across multiple days or even weeks
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https://www.ecommercetimes.com/story/why-one-size-fits-all-erp-fails-mid-market-retailers-178480.html
Why One-Size-Fits-All ERP Fails Mid-Market Retailers
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https://www.ecommercetimes.com/story/ai-powered-fraud-now-hides-inside-legitimate-transactions-178532.html
AI-Powered Fraud Now Hides Inside Legitimate Transactions
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https://www.ecommercetimes.com/story/better-product-images-build-buyer-trust-in-resale-marketplaces-178555.html
Better Product Images Build Buyer Trust in Resale Marketplaces
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https://www.ecommercetimes.com/story/individual-ais-turn-personal-expertise-into-scalable-enterprise-assets-180384.html
Individual AIs Turn Personal Expertise Into Scalable Enterprise Assets
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https://www.ecommercetimes.com/story/digital-catalogs-become-adaptive-commerce-tools-178552.html
Digital Catalogs Become Adaptive Commerce Tools
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https://www.ecommercetimes.com/story/study-finds-most-restaurants-missing-from-ai-recommendations-180396.html
Study Finds Most Restaurants Missing From AI Recommendations
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https://www.ecommercetimes.com/story/what-happens-when-ai-becomes-the-buyer-178560.html
What Happens When AI Becomes the Buyer?
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https://www.ecommercetimes.com/story/e-commerce-orders-surged-in-2025-dominated-by-top-performing-brands-178474.html
E-Commerce Orders Surged in 2025, Dominated by Top-Performing Brands
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https://www.ecommercetimes.com/story/ai-buying-agents-raise-new-accountability-questions-178557.html
AI Buying Agents Raise New Accountability Questions
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