Today is Veterans Day. I got a note last week from Joe Sestak, a presidential candidate, reminding me that we should observe a moment of silence in recognition of our veterans today. We've asked these people to put their lives on the line for us, and we get a day to offer our thanks. Giving our than...

INSIGHTS

Bob Stutz, CRM Nomad

Bob Stutz is a great guy. I have interacted with him occasionally over the years in his various senior postings throughout the CRM industry and always found him to be kind, generous and thoughtful. Last week he announced he was leaving his position as head of the Salesforce Marketing Cloud, which he...

INSIGHTS

A New Business Model With Help From CRM

I have been writing about Salesforce for 20 years. That's incredible for me because aside from marriage, there's nothing in my life I've done so consistently for so long. Perhaps like a marriage, the thing that's been attractive about Salesforce is its constantly changing nature. The company went th...

An attendee at a two-hour question-and-answer session during a Facebook company meeting held in July leaked a recording of founder and CEO Mark Zuckerberg's comments that reveal deep insights into his thinking. Zuckerberg apparently decided the Q&A format would be an effective way to rally Faceb...

OPINION

What’s Wrong With Apple?

Apple held its huge product announcement event last week, and what once had people besides themselves with excitement has become a near pointless program of copied features and missed expectations. It is a shame to watch -- much like it was when Apple fired Steve Jobs. It appears that the firm has f...

Earthlings have a natural inclination to gaze at the heavenly bodies. Many even dream of reaching for the stars. Mae C. Jemison actually is planning to get humans to other solar systems within the next century. Her goal is not an idle fancy. She has already been to space and back. Now her passion is...

Alan Turing, the British mathematician known for his World War II code-breaking exploits and for a test to distinguish between human and machine intelligence, will be on 50-pound notes in the UK by the end of 2021. The Bank of England, which made the announcement, explained that Turing, who died in ...

Like a lot of you, after reading about the departure of Jony Ive, I'm trying to wrap my head around Apple without a design focus. Now this isn't as hard as you might think, given the last truly successful Apple product came out around a decade ago and was called the "iPad." It is also somewhat ironi...

At Cisco Live, one of the things that impressed me was how many amazing things the company has been doing that have nothing to do with products, services or revenue. Most companies have a philanthropic budget and donate, but they don't really seem to care if the money makes a difference. For most, p...

INSIGHTS

Zuckerberg Tries, Tries Again

Mark Zuckerberg's most recent effort to change the conversation about Facebook seems like just another attempt at self-justification. In a recent op-ed, he places the onus squarely on the shoulders of government to do the right things by regulating how social media works. "From what I've learned, I ...

Musing about Facebook's first 15 years, CEO Mark Zuckerberg positioned it as a David confronting a Goliath composed of hierarchical institutions. Facebook gives the masses a voice, he wrote. It brings communities together and provides businesses with low-cost outreach. Progress has been made in addr...

Powerful technologies like deep data, AI and quantum computing should be introduced into society carefully, IBM CEO Ginni Rometty declared in opening remarks at CES. "These tools are so powerful they will solve some of the most enduring problems -- like food safety, waste," she said, "but like all p...

When I think of corporate responsibility, one company tends to float to the top, and that is Cisco. With massive efforts to train people all over the world in the critical networking skills needed to secure and expand global communications, Cisco has been taking a major chunk out of joblessness. It...

IBM's artificial intelligence creation Watson wowed the world with its appearance on the TV game show, Jeopardy! less than a decade ago. It was amazing to see a computer play against human beings and do so well. It showed how IBM was on a rapid growth path. However, in the years since, it has been s...

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