Trends

Apple has suspended audits of consumer interactions with Siri, and undertaken a review of practices and policies related to the voice assistant. Before suspending grading, the process involved reviewing a small sample of audio and computer-generated transcripts from Siri requests to measure how well...

Google's recent announcement of Privacy Sandbox -- an initiative to develop a set of open standards geared toward fundamental enhancements of privacy on the Web -- has stirred up a controversy. Blocking cookies is not a good idea for a number of reasons, and standardization of such efforts is needed...

From e-commerce to banking applications to healthcare systems -- and everything in between -- if it's digital, users expect it to work at every interaction, and on every possible platform and operating system. However, despite the need to provide a digital experience that delights, research suggests...

I came to tech by accident. Formally trained in public health and international development, I was presented with a problem that needed to be fixed. Suffering from a naturally inquisitive mind as I do, it was only a few rabbit holes later that I found my world blown open by a richly diverse global n...

There is no data showing how many people actually read through click agreements, terms of service and privacy policies before clicking the alluring "accept" button. However, there's research that indicates fewer than 1 percent of people report taking the time to review online terms. Most folks cons...

Salesforce continues to grow, albeit a little slower than in prior quarters. At least that's my reading of a $4.0 billion quarter that's 22 percent better than the same quarter a year ago. I am used to seeing growth percentages in the high 20s but I am not concerned about a slowdown. I don't know if...

They say that the key to good security is constant vigilance. As a practical matter, this means that it's important for security and network pros to pay attention to two things: changes in the threat landscape, so they can be on the alert for how their systems might be attacked; and changes and deve...

Facebook has announced the release of Off-Facebook Activity, a tool that will let members see which apps and websites supply information about their online activity, and clear that information from their Facebook accounts if they wish. It will roll out initially to members in Ireland, South Korea an...

The business-to-consumer shopper experience has undergone a seismic shift in the past few years, thanks in large part to new technology. Improved personalization enables consumers faced with a vast field of purchase options to select the brand that best meets their needs and desires. Business-to-bus...

The $11 billion export component of the business American companies do with Chinese electronics giant Huawei is safe for at least 90 days. The U.S. Commerce Department has extended the Temporary General License for Huawei and its non-U.S. affiliates to buy goods from American companies. The license ...

Many online businesses rely on Black Friday and Cyber Monday to drive their profit margins. During this four-day period, retailers will see traffic on their site skyrocket. How can retailers make sure their sites are robust and won't fail during this critical period? The answer lies in the applicati...

In a world where information is expected to be free, G2 just made its research reports available to the public gratis. Sure, you have to be a registered user, but how hard is that? From what I know so far, these are interesting reports, but they may not be the last word because they're primarily hig...

The T-Mobile-Sprint merger looked like it was pretty much a done deal a couple of weeks ago, when DoJ gave its approval. It now looks like there won't be a final answer until 2020. This will go down in history as one of the longest corporate merger attempts. The delay will be hardest on Sprint and D...

Spotify has launched Spotify for Podcasters following a year-long beta involving more than 100,000 podcasts from 167 countries. Spotify for Podcasters is a discovery and analytics dashboard designed to let podcasters track performance through data such as episode retention charts, aggregate demograp...