Trends

Instagram has announced a slew of new capabilities to combat misinformation about the coronavirus pandemic, along with a co-watching feature that helps users feel less isolated while sheltering at home. Efforts to clamp down on misinformation include removing COVID-19 accounts from recommendations u...

Edge conditions and the change they drive are fascinating. Some people use the word "margin" because it's at the margin that things change. A situation exists more or less in equilibrium with the rest of its environment until in one way or another the stresses become so great that change happens. We...

It may not be a question of if but when the Internet will reach the breaking point under the strain of the COVID-19 pandemic. The Internet is fast becoming a potential victim of the coronavirus assault. With an estimated billion people staying home, remote working, or just watching shows online all ...

More than 20 million individuals visit Amazon every month, making the platform the top e-commerce website in the United States. Today's consumers don't use Amazon solely to make purchases -- they use the marketplace to check prices, discover new products, and research items they might want to buy. A...

Customer attrition and churn are not new problems. Anyone who has spent time in the sales world has heard statistics around the cost of acquiring a new customer. It can be five to 25 times more expensive to acquire a new customer than to retain an existing one. More importantly, improving your cus...

Critical server outages cost businesses an average of $300,000 hourly, with many cases exceeding $5 million. As network demands increase and maximum uptime becomes a necessity, it is crucial to implement the proper processes and systems to ensure organizations constantly are able to mitigate the thr...

The coronavirus impact on business already is substantial, but I am wondering if it's time to count our blessings even as we remain vigilant. At this point the number of active cases in the U.S. is still small, relative to the population, though the bug has an annoying ability to do math in the form...

Facebook has announced a $100M commitment to offer cash grants and ad credits to help as many as 30,000 eligible small businesses in 30 countries where the company operates. The program can help SMBs maintain their workforces, meet rent costs, connect with more customers, and cover operational costs...

Researchers into the COVID-19 virus have a new source of distributed computing power: crowdsourcing. Usually crowdsourcing involves information or opinion gathering, but in this case it involves computing power. By installing the Folding@home software program, anyone with a computer, gaming console,...

Shopping hysteria in the wake of the COVID-19 pandemic is crippling Amazon's ability to fill online orders and meet timely delivery promises. The company said Tuesday that it would increase pay in the U.S., UK and Europe for employees engaged in fulfillment operations, as well as open 100,000 new fu...

Consumers were becoming increasingly comfortable with the idea of ordering food online, either for pick up or home delivery, even before the onset of the coronavirus pandemic. Now many more shoppers are turning to online grocery shopping.

As retailers evolve to stay relevant, it will become critical for brands to embrace omnichannel personalization -- or a one-to-one customer experience across all channels and devices.

Someday a future Monty Python comedy troupe will reprise the plague scene from the Holy Grail in which a character pushes a cart through a street shouting "Bring out your dead!" only to discover one who isn't dead yet. What will be funny about our era? Perhaps it will have something to do with overr...

A number of VPN and ad-blocking apps owned by Sensor Tower, a popular analytics platform, have been collecting data from millions of people using the programs on their Android and iOS devices, according to a report. The software involved includes Free and Unlimited VPN, Luna VPN, Mobile Data, Adblo...