EXCLUSIVE INTERVIEW

Sellers: Beware of Amazon’s Marketing Manners

"What's the real cost of getting everything delivered to your door? Small businesses and third-party sellers are getting killed," said Jason Boyce, CEO and founder of Avenue7Media." As consumers in a free country, we have to ask ourselves whether one company with the power of Amazon is good for Amer...

EXCLUSIVE INTERVIEW

Will FAA Rules Be a Drag on Drone Deliveries?

Companies scrambling to compete with the advancing delivery capabilities offered by Amazon and UPS are looking to drone delivery options. Will this be the future of delivery? TechNewsWorld engaged aviation safety expert Mark Baier, CEO of AviationManuals and ARC Safety Management Software Systems, i...

EXCLUSIVE INTERVIEW

Social Platforms Now Central in the Commerce Spectrum

Consumers and marketers alike see social media outlets as a middle ground between selling and buying. Now that shoppers have grown used to seeing product placements and promotions on social media, it is a natural next step for them to want to make a purchase without going to another platform or bran...

Even the most customer-centric businesses can overestimate their performance or miss the broad trends in customer behavior. That is why NICE inContact conducts annual surveys that track the customer experience from the perspective of businesses and consumers. CRM Buyer discussed the recent findings...

EXCLUSIVE INTERVIEW

Lessons Learned From the SolarWinds Supply Chain Hack

In a recent Linux Foundation blog post titled "Preventing Supply Chain Attacks like SolarWinds," the foundation's Director of Open Source Supply Chain Security, David A. Wheeler, adamantly pushed the need for software developers to embrace the LF's security recommendations. Given the magnitude of th...

EXPERT ADVICE

How to Build an SEO Strategy for 2021

The E-Commerce Times discussed with Steve Wiideman, president and CEO of Wiideman Consulting Group, the essentials of how to build an SEO strategy for 2021. Wiideman designed and teaches the Website Optimization and Strategic Search Engine Marketing online course for California State University Full...

As the pandemic continues to keep shoppers out of brick-and-mortar stores, new shopping behaviors continue to include smartphones to nudge products into consumers' digital shopping carts. CRM Buyer discussed with Dennis Reno, SVP and head of customer experience at Cyara, how mobile CX is influencing...

The last thing George Kramb expected from years of walking surgeons through actual operations using medical machinery was to step into a role that helped guide patients worldwide through their own medical journeys. Kramb and his partner Patrick Frank are now listed on the "2021 Forbes 30 Under 30" l...

EXCLUSIVE INTERVIEW

DevSecOps: Solving the Add-On Software Security Dilemma

A report by open source security and license management company WhiteSource explores various factors contributing to the siloed software development culture and what steps are needed to achieve agile, mature, DevSecOps practices. TechNewsWorld discussed with David Habusha, vice president of product ...

To survive in this new business reality, it is imperative that remote employees have the skills to succeed while away from their physical offices. How to do that effectively is a multifaceted process. CRM Buyer discussed that journey with Heather Caudill, senior vice president of relationship manage...

EXCLUSIVE INTERVIEW

SugarCRM Adds AI to Sweeten the Customer Experience Pot

SugarCRM last month announced its acquisition of AI-as-a-Service provider Node. This marks the fourth acquisition by SugarCRM since the company's investment by Accel-KKR in August 2018. CRM Buyer discussed the current state of CRM platforms with SugarCRM CEO Craig Charlton, and how artificial intell...

EXCLUSIVE INTERVIEW

CRM is Failing: It’s Time to Transition to CXM

Centralizing all tools and customer-effecting services into one system delivers great efficiencies for businesses. However, enabling customers to have the same experience in real time is the difference between a CRM and CXM. CRM Buyer pursued the potential transition process -- and the impact of bo...

EXCLUSIVE INTERVIEW

Creators of Fashionable PPE Join Forces for Good

In the midst of the global Covid-19 pandemic this spring, entrepreneurs Rebecca Cahua and Vivian Qu joined forces, skills, and teams to create and bring to production a reuseable nanofiltration mask that combines a high level of filtration with breathability and comfort. The E-Commerce Times spoke w...

EXCLUSIVE INTERVIEW

Teen Inventors Tackle Viability of Commercial Drones

Welcome to the world of four Naperville North High School students in a western suburb of Chicago. Their entrepreneurial and technical skills earned them the Pete Conrad Scholar award for their invention of Airlyft, a versatile drone. TechNewsWorld recently met with these student innovators to discu...

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