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Artificial intelligence plays a vital role in improving customer relationship management’s productivity and quality. It revolutionizes the strategies, processes, and technologies that help organizations manage and analyze customer interactions ...

Mistrust in how online retailers handle their customers' personal information is at an all-time high, costing merchants lost revenue and follow-up orders ...

The adage "different strokes for different folks" now guides public relations strategies, particularly in maintaining engagement with diverse generational clientele ...

Some software developers and companies are considering whether the open source movement is at a crossroads and needs to change direction ...

Project management (PM) software might be on its way to becoming an underappreciated technology gem across industries and enterprise environments. Analysts expect that by 2030, the market will exceed US$15.08 billion with a compound average growth rate of 10.68% ...

Contrary to what some folks think about the “recent” discovery of artificial intelligence (AI) for business uses, AI as a computing function is not novel. What is new is its growing adoption for expanded uses and the ability to transform data into actionable business strategies ...

Newsletter platform ConvertKit helps thousands of creators monetize their business by offering more than just digital newsletter deliveries ...

As technologies like ChatGPT exemplify, generative AI (gen AI) is rapidly evolving, prompting businesses across industries to refine their application strategies. The challenge in 2024 is to leverage these new technologies to drive positive business outcomes and enhance customer satisfaction effectively ...

Bigeye's Dependency-Driven Monitoring platform, announced on March 25, is a data observability solution that allows enterprise data teams to see more trustworthy results from their CRM systems ...

Over the last 40 years, the open-source software (OSS) movement has been a moving target for detractors and supporters. Its free-to-distribute code philosophy competed against proprietary software to feed the user frenzy surrounding the popularity of business and personal computing ...

Selecting the best computer for your business can be a straightforward process if you plan ahead. Check out these factors to make the most of your purchase. Pro Tip: Bargain prices should not be the deciding factor ...

Two prominent research efforts released in Q1-24 on the future of business-to-business (B2B) e-commerce suggest that the marketplace is in bad shape ...

Artificial intelligence-powered bots used in customer service settings are finally learning to get along with human agents. Or is it the other way around? ...

To better market and cater to customers’ needs, brands can offer digital signage platforms that go beyond hearing and seeing information to touch and engage products in new ways within physical locations ...

Retailers are bullish on AI's growing record for transforming marketing and customer service performance, though this enthusiasm may border on over-optimism ...

Security cameras can catch a porch thief in the act, but they probably won't prevent the snatch-and-grab from happening ...

Artificial intelligence is everywhere and is gathering a growing list of consumer concerns about its security and potential for skewed uses ...

The growing intersection of artificial intelligence and CRM platforms is helping companies automate processes, accelerate decision-making, and predict future trends, thereby driving real-time customer engagement ...

Digital wallets are fast becoming consumers' preferred way to pay, both in and out of the store. According to industry reports, almost two-thirds of U.S. smartphone users will use a mobile wallet app to transact monthly in 2024, up from half in 2021 ...

If you buy into the exploding hype around generative AI, you see this flavor of artificial intelligence as the best thing to happen to computing since cloud storage. But you could be getting the wrong impression ...