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Pandemic, Compliance Driving Increased Privacy Spending

"For many, the answer is tools like InterGuard, ActivTrak, Hubstaff, and TimeCamp, which are essentially spyware that can track what workers are doing on their computers in incredibly granular ways," he told TechNewsWorld "The pandemic didn't invent these tools, of course, and...

Amazon Rolls Out Alexa for Senior Living and Healthcare Providers

Alexa can also enable care staff to save time and increase productivity by streamlining activities like check-ins, field requests for maintenance and administrative tasks "Most senior care facilities have ways to communicate to resident rooms, but the Amazon offering will brin...

Cloud Security Holes Are Invites for Ransomware: Report

A global IT talent shortage makes it unlikely that enterprises can hire enough new IT staff to meet the cloud security challenge, warned Andy Ng, vice president and managing director for Asia South and Pacific Region, Veritas Technologies The results of this survey are not sur...

Facebook Pushes Pause on Instagram for Kids

Facebook on Monday announced it's putting its plans to launch a version of Instagram for kids on hold ...

More Open Source Jobs Remain Vacant With Scarcity of Skilled Linux Talent

This year's report features analysis of data from more than 200 hiring managers at corporations, SMBs, government organizations, and staffing agencies across the globe. It also includes responses from more than 750 open-source professionals worldwide Job Report Highlights...

The Esports Evolution: Out of the Basement, Into Arenas

"Years ago, you could potentially get away without having a broadcast, without instant replays. Now it's become common practice to have that and additional production staff on top," he explained Entertainment Alongside Competition...

Call Center Culture Can Make or Break Your Customer Experience

Leaf Home designed an unusual approach to help assure that its call center employees happily remain for the long term. The company built its call center operation to drive potential customers to a cheerful encounter with all the departments to which they connect. That pleasant working relationship starts with Leaf Home's call center staff...

Amazon, AWS Trumpet Free Cybersecurity Initiatives

"How is an organization ensuring that staff take time to read and understand training materials?" he asked. "Is there a learning management system in place that tracks training? Is there a way to validate that staff have absorbed the information?"...

This Digital CX Tool Drives Repeat Customers, No Website Required

The product's front end is the client dashboard, which is on mobile and the web. It allows clients to engage with the business. The backend is client management technology, with account management and staff management audit ability persistence built in "That way, an organizati...

30 Years of Linux History Told via Distros

It all depends on how you categorize the vast variety of form factors ranging among desktops, servers, laptops, netbooks, mobile phones, and tablets. Some distros are staffed by a single developer. Others encompass large communities of volunteers, designers, coders, and testers globally. It seems that for every Linux distro that goes inactive or fully disappears, one or more newcomers fill in the gap...

Study Finds 100% of Commercial Apps Contain Security Flaws

"Many organizations will staff their own internal teams to focus on remediating security issues reported against their open-source components," added Kevin Dunne, president of Pathlock, a unified access orchestration provider in Flemington, N.J "The benefit of open-source comp...

EXCLUSIVE INTERVIEW

Supercharging Customer Retention

Chan: The best way to learn more about the customer journey process, and therefore to improve customer retention, is through strong customer support and sales staff. If the customers are not happy with your shopping experience, customers will churn. It really is that simple St...

OPINION

Alexa Live and the Future of Ambient Computing

When you order food for pickup, it reminds you that the order is ready and then asks for the parking spot number you're in after arriving and provides that to the store, so the wait staff knows where to find you for handoff. Music and entertainment are getting some exciting a...

DuckDuckGo Readies Feature To Strip Trackers From Email

Consumer privacy champion DuckDuckGo on Tuesday announced that it's rolling out a beta version of a feature in its mobile and desktop applications that will strip trackers from its users' incoming email ...

Cybercriminals Employing Specialists To Maximize Ill-Gotten Gains

Have a strong security operations center, either outsourced or in-house, with the proper training, tooling, and staffing levels to catch an event early when the inevitable intrusion does happen ...

How Consumers Now Define a Good Customer Experience

Helpful and friendly staff (69 percent) Fast response to questions (53 percent)...

SolarWinds Hackers Still Targeting Microsoft, Focus on Support Staff

"Adversaries blend and hide between non-combatants in urban warfare, just as cyberattackers are now using customer support staff to hide their tactics," Moolchandani observed Microsoft's Threat Intelligence Center on June 25 reported that Nobelium launched new attack activity ...

IT Heads Wary Big Tech Will Taint Trust in Open Source: Report

The biggest technology challenges in the last 12 months, Schroeder said the report disclosed, included maintaining security and data access controls (43 percent), demands on remote access infrastructure (34 percent), pressure to reduce operational costs (34 percent), maintaining service availability/performance (33 percent) and reduced IT resource/staffing (33 percent)...

Reputation Management: Duking It Out With Doxing

"In the age of digital reputation being what matters most, online presence and digital breadcrumbs have become of the utmost importance," according to Laura Hoffner, chief of staff at Concentric Advisors, a security and risk management firm The intended impression the slander ...

INSIGHTS

Salesforce Season

I've written elsewhere that I don't think this is enough. But that said, it's hard to figure out how to go further without such systems -- and you can tell they plan to go much further because, in each case, they've declared another cloud and hired a senior staff to pursue relevant goals. In other words, they didn't stop with apps and call it a day...

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