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The Linux server operating system, used globally to power the internet, along with cloud storage, back-end business operations, embedded systems, and high-performance supercomputers, has a tarnished reputation for security and enterprise patch management. Those two Linux security elements represent a significant vulnerability ...

A frustrated customer on hold, an agent juggling dozens of cases, a conversation that could go wrong in seconds. AI is stepping in to turn those tense moments into seamless, personalized interactions that leave customers feeling valued ...

One of the biggest challenges facing business-to-business (B2B) companies is how to keep up with rapidly advancing technology ...

A new prospecting tool from Pipedrive, called Pulse, launched on July 15, streamlines SMB sales workflows while prioritizing the most promising deals ...

The annual assertion by open-source developers that the year of the Linux desktop is here may finally be more than a mere catchphrase ...

Many companies are investing heavily in flashy customer experience (CX) technology, yet customers still aren’t seeing the meaningful improvements they expect ...

As businesses grapple with economic instability and labor shortages, artificial intelligence (AI) is becoming central to modern operations. A new frontier — agentic AI — expands what’s possible by automating complex tasks across systems and channels ...

Recent developments — including hardened Linux distributions, live patching for government-grade systems, container image hardening, and hypervisor-level isolation — reflect a broader industry push to meet rising compliance demands without sacrificing uptime ...

Artificial intelligence (AI) adds significant value across various use cases, including retail, banking, and e-commerce platforms. However, several studies indicate that, despite the potential for substantial returns, many businesses are hesitant to invest in AI ...

Conversational AI is playing a larger role in e-commerce, but many digital shopping assistants still fall short, plagued by clunky pop-ups, generic responses, and rigid keyword-based searches that often miss the mark ...

In a digital-first world where milliseconds can make or break a sale, sluggish web performance remains a costly bottleneck for e-commerce brands. That’s the challenge Harper aims to solve with version 4.5, which delivers new capabilities for high-performance, data-intensive applications at scale ...

What do you do when your outdated digital sales platform is costing you lost sales? Don't assume replacing outdated tools is your only option ...

In social commerce, attention is currency, and deals are the magnet that attracts and keeps customers ...

Crescendo is throwing out the old customer service playbook. By combining human expertise with its expanded agentic AI platform, the company is turning customer experience (CX) from a cost center into a competitive edge, delivering faster, more accurate service and strategic insights that drive business improvement ...

Artificial intelligence (AI) is transforming how insurance coverage is offered, purchased, and understood by translating policies into plain language and helping customers better understand their options ...

Unapproved use of ChatGPT and other generative AI tools is creating a growing cybersecurity blind spot for businesses. As employees adopt these technologies without proper oversight, they may inadvertently expose sensitive data — yet many managers still underestimate the risk and delay implementing third-party defenses ...

The evolution of agentic AI is shifting customer experience (CX) across industries by enabling autonomous decision-making, real-time adaptability, and goal-driven intelligence ...

A unified digital B2B commerce platform powered by GenAI can personalize e-commerce experiences and boost sales of complex, configurable products ...

Businesses drowning in customer and employee feedback can now get straight answers -- fast ...

In February, The Linux Foundation’s Open Source Security Foundation (OpenSSF) initiated the Open Source Project Security Baseline (OSPS Baseline) to establish minimum security requirements for open-source software. However, not everyone is supporting it ...