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Despite billions spent on generative AI, most enterprises still fail to see measurable ROI. A new analysis suggests the problem lies not in algorithms or ambition but in the hidden layer beneath — data infrastructure. Experts say storage, scalability, and performance bottlenecks are holding back enterprise AI from moving beyond pilot projects into profit-driving production...

Shoppers aren’t rushing anymore — they’re pacing. Retailers have taken notice, moving beyond one-day flash deals and stretching major sales events across multiple days or even weeks ...

AI has entered the CX mainstream, but organizations are struggling to turn bold investments into measurable value. Despite widespread deployment, operational challenges and fragmented governance continue to undermine ROI ...

Younger consumers aren’t just changing how they shop — they’re rewriting the rules of customer service. When a charge looks wrong, they don’t call, email, or wait on hold. They open a banking app, dispute the transaction, and move on. For merchants, the danger goes far beyond lost revenue — it’s a direct threat to customer loyalty ...

Sales organizations are racing to embrace artificial intelligence (AI) to sharpen customer engagement and boost performance, but many are discovering that enthusiasm alone doesn’t guarantee results. A growing number of companies are struggling to turn AI investments into meaningful outcomes for their go-to-market (GTM) strategies ...

AI chatbots are no longer just business tools. A growing number of artificial intelligence adopters consider them friends, confidants, and even romantic partners ...

The financial and operational model of open source is under strain, even as influential research estimates organizations would face $8.8 trillion in added costs if open-source software were eliminated ...

Packaging is more than a product vessel. It serves as a strategic tool for storytelling, trust-building, and delivering immersive brand experiences. Retailers and brands that leverage packaging as a gateway to engage shoppers are taking the lead in the battle for attention in crowded marketplaces ...

Corvus Robotics' innovative storage tracking system uses fully autonomous drones to take warehouse inventory control to new heights ...

Retailers are increasingly turning to third-party marketplaces to broaden their reach and accelerate growth. These platforms provide instant access to large, ready-made customer bases, boosting visibility and credibility while reducing the costs and risks of building proprietary e-commerce infrastructure. At the same time, they raise new concerns around data control, brand competition, and marketplace dependence...

A surge of large-scale breaches and extortion campaigns against SaaS CRM platforms in retail, technology, aviation, and finance is overwhelming current defenses ...

Businesses and even governmental organizations once thought they were too small to target. Now they face relentless attempts from increasingly sophisticated criminal groups ...

Retailers are under pressure to deliver fast, personalized customer experiences (CX) at scale. Many are exploring generative AI (GenAI), but few have successfully implemented it in ways that enhance service and empower frontline teams ...

Many companies adopt artificial intelligence tools only to find the traditional go-to-market (GTM) model collapsing. Sales and marketing leaders are overwhelmed by fragmented tools, processes, and handoffs that fail to deliver results ...

Agentic AI is poised to advance beyond serving as a digital assistant to becoming an independent purchasing agent for businesses ...

Gen Z is reshaping loyalty programs, challenging traditional strategies and forcing marketers to rethink how they connect with young shoppers. Instead of discounts, this generation values community and experiences that foster a sense of belonging ...

The Linux Foundation is accelerating its push into agentic AI, unveiling a third major project in as many months aimed at creating secure, interoperable infrastructure for autonomous agents ...

Earlier this month, open-source security innovator TuxCare launched an in-memory vulnerability scanner for Linux-native environments ...

Summer may be ending, but consumer demand isn’t. Small retailers can turn seasonal inventory into revenue with email and SMS—fast, affordable tools that don’t require big-box budgets ...

Brands are shifting away from traditional ad-heavy strategies and turning to niche influencers whose authenticity and expertise are quietly reshaping consumer behavior across industries ...