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As urgent care clinics grapple with burnout and staffing shortages, new AI tools aim to reduce administrative workload and give clinicians more time to focus on patient care ...

Organizations are spending heavily on AI-driven sales enablement — yet execution on the ground continues to lag. Industry reports show 2025 was a tough year for sales teams, with slipping quotas, longer deal cycles, and reps struggling with core skills ...

Artificial intelligence (AI) is emerging as a visual CRM asset that goes beyond static data files. It is a dynamic asset that manages the relationship between the seller's inventory and the customer's intent ...

Artificial intelligence chatbots drove 28% more shopper referrals to retail apps during the Black Friday weekend in 2025, accelerating the rise of AI storefronts ...

Traditional loyalty programs are underperforming as brands shift toward advocacy-driven growth. To reduce customer defections, marketers must move beyond purely transactional models and adopt participation engines that reward reviews, referrals, user-generated content, and community engagement alongside purchases ...

Artificial intelligence (AI) adoption in the workplace is accelerating faster than most organizations can secure it, leaving employee use increasingly unmonitored and risky ...

Most customer support organizations are built to serve the loudest 10% of users — the ones who open tickets. The greater risk lies with the silent majority who encounter friction, say nothing, and quietly churn ...

Two newly uncovered malware campaigns are exploiting open-source software across Windows and Linux environments to target enterprise executives and cloud systems, signaling a sharp escalation in both social engineering and kernel-level attack sophistication ...

As AI shopping agents remove friction from online commerce, they are also erasing the behavioral signals retailers rely on to detect fraud — creating a visibility gap that could trigger the largest friendly-fraud wave since e-commerce began ...

More than just a high-speed task automation tool, artificial intelligence (AI) is becoming a controlled environment for brands to test customer experiences that would be too risky, expensive, or complex to conduct in the real world ...

The one-size-fits-all approach of legacy enterprise resource planning (ERP) systems continues to frustrate mid-market retailers, where thin margins leave little room for slow or rigid software ...

The AI permission gap is becoming a significant blind spot for CISOs, especially as enterprises move from simple chatbots to autonomous agents capable of executing code ...

Despite predictions that AI would be standard in CRM by 2025, new research from Workbooks suggests AI adoption is still lagging inside many CRM systems — especially in the mid-market. The company believes the AI adoption gap inside CRM systems is set to close rapidly in 2026.” ...

Two new product updates aim to help retailers use agentic AI more effectively by improving shopper trust and making product detail pages (PDPs) easier for machines to understand ...

Misconceptions about how artificial intelligence (AI) will solve customer experience (CX) problems are plaguing the CRM industry — and too many companies are slapping AI onto broken systems instead of fixing customer relationships first ...

Walking into today’s B2B buying process feels less like a marathon and more like a sprint. According to new LinkedIn data, nearly half of B2B deals now close within just 14 days ...

Shoppers’ acceptance of mobile wallets is firmly established. What began as a convenient way to pay has expanded into a broader trust relationship, as consumers increasingly rely on digital wallets for loyalty programs, offers, and store credentials — and now, their most sensitive credential: their ID ...

Open-source database software support firm Percona is refocusing its business on structured, services-led engagements aimed at solving performance and AI-readiness challenges for enterprise database teams ...

Digital vendors and e-commerce businesses enter 2026 facing a radically changed retail landscape, shaped by rising customer expectations, tighter margins, and rapid advances in AI-driven commerce technology ...

CRM users in 2025 could easily describe their experiences as a struggle to extract real, tangible value from sophisticated systems, often hampered by fundamental human and operational issues. Whether 2026 can successfully fix these broken aspects may be too much of a reach to make CRM a more reliable business tool in the new year ...