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The customer experience (CX) outsourcing industry was built on a simple equation: more agents, more tickets handled, and lower operating costs. But that equation is collapsing. The new currency is efficiency: fewer agents, smarter automation, and seamless integration. Yet here’s the rub: while AI promises to improve CX operations, many organizations are struggling to implement it effectively...

Live shopping platform Whatnot integrates directly with Shopify to help sellers expand into new channels and manage inventory and operations more efficiently ...

Many organizations delay commercial AI initiatives because their CRM data is incomplete, inconsistent, or poorly maintained. According to consultants at Blue Ridge Partners, waiting for perfect data often means waiting indefinitely ...

A startup called Uare.ai is betting that the next phase of artificial intelligence will center on individuals owning AI models trained on their own expertise, rather than relying solely on AI services controlled by major technology companies ...

AI agents are moving beyond assisting with purchases to making them, raising new questions about trust, marketing, procurement, and customer experience in both B2C and B2B commerce ...

Ghosting, mixed signals, and cold responses are not only deal-breakers in social settings. They also negatively impact the customer experience (CX) ...

Earlier this year, eBay updated its user agreement to explicitly ban third-party "buy for me" agents and AI chatbots from interacting with its platform without permission. The move highlights a broader question facing online marketplaces as AI shopping agents become more capable: Who controls the transaction when software acts on the buyer's behalf?...

Pipeliner CRM relaunched in April as Coevera, reflecting the company's effort to reposition itself beyond traditional customer relationship management software ...

As resale marketplaces grow, a platform's ability to process and verify visuals at the point of upload is becoming increasingly important for maintaining buyer trust and listing quality ...

Could visual avatars flip the traditional customer experience (CX) script by providing a more human-like exchange? ...

Early findings from Project Glasswing suggest AI could significantly change how tech companies and cybersecurity teams respond to vulnerabilities in open-source software. The initiative aims to counter AI-powered cyber threats by giving open-source maintainers access to advanced defensive tools ...

Many digital catalogs still prioritize visual design over shopper behavior, limiting their ability to drive conversions ...

As AI agents begin handling more online transactions, many e-commerce systems still assume a human is behind every interaction. That disconnect is creating new challenges for fraud prevention, authentication, and personalization as businesses struggle to determine who — or what — is actually initiating a transaction ...

Law firms are confronting the reality that while artificial intelligence (AI) can draft a brief in seconds, it can also hallucinate legal theories convincing enough to pass traditional review filters undetected ...

Open-source security experts say the recent GitHub Remote Code Execution (RCE) flaw, CVE-2026-3854, may be patched, but it exposes a much bigger problem: implicit trust in the software supply chain ...

Digital advertising can track nearly every click, but connecting ad exposure to real-world sales remains difficult. Even in an era defined by big data, many businesses still cannot reliably measure when digital campaigns lead to store visits, appointments, or offline purchases ...

The friction between high-performance AI and traditional security boundaries is emerging as a major challenge in open-source development ...

E-commerce platform Minty has launched an AI-powered shopping companion that delivers deals and cashback offers in ChatGPT ...

I've had a love/hate relationship with productivity apps for years. Programs that claimed to help me master time tracking, project organization, or task management worked for me for a while — until they didn't. No single task manager, to-do list, scheduling tool, or project planner is a solid fit for all users ...

As robots move into shared spaces, coordination failures can quickly become safety risks and operational bottlenecks. For these systems to operate safely at scale, they need a shared way to communicate location, intent, and behavior ...