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Results 360-367 of 367 for John K. Higgins

CRM for Financial Services, Part 2: Keeping the ‘R’ in CRM

Part 1 of this two-part series discusses the failure of the financial services industy to take full advantage of CRM and explains why it could now be at a turning point ...

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CRM for Financial Services, Part 1: Unmet Potential

The chastening effect of the recession has many financial services firms taking a cautious view of future CRM investments. One reason is that these firms are husbanding their resources. Another is a growing awareness that investments in CRM by the financial sector have not been all that successful -- or, at least, the results are a mixed bag. ...

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Workforce Management: Beyond Time and Attendance

In both the best and worst of economic times, worker productivity is a major management goal. Making sure that employees efficiently carry out their tasks is critical to the success of both government and business enterprises. First, of course, the workers have to show up. ...

GRC Software: Not Just for Staying Out of Jail Anymore

Most business executives only spend money when they foresee a reasonable return on the investment, unless there is some other compelling reason for the expense -- like keeping them out of jail. ...

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Gearing Up for the Project Management Explosion

The economic stimulus assistance injected into major industrial countries to counter the effects of a global recession shone a spotlight on the need to rebuild their infrastructures. The need to manage such public works investments efficiently has generated a huge potential market for project management software and related services ...

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CRM in 2009: Personal, Social, Mobile, Adaptable

Making sure that every customer gets the personal touch may be fairly easy for the owner of a neighborhood bakery, but in a mass market of millions, making each customer feel like an individual is a formidable challenge. In the information age, tools like customer relationship management software make it possible for companies to apply a personal touch to the mass market -- and that's golden...

Getting Small Firms on Board With BPM

The greatest obstacle small business operators face in adopting business process management (BPM) is themselves. That factor could account for the underutilization of BPM by small businesses -- and the reason BPM vendors have targeted the small business sector as a huge potential market. Of course, the abundant offerings of vendors can be confusing, and the trade jargon (SOA, Saas, ROI) can be daunting. Still, the reluctance of small firms to fully utilize BPM often comes down to one thing: attitude...

Elon Musk's Dec. 2 action to release The Twitter Files: Approve or Disapprove?
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