“Customer experience” is the great watchword of 2018 — and it was a great watchword in 2017 and 2016, too. Eighty-five percent of executives said that CX was important to their companies’ strategic priorities, in an Accenture survey. Sixty-two percent of companies viewed CX delivered by contact centers as a competitive differentiator, Deloitte found. Four out of five CX professionals predicted their brand would compete with rivals completely — or nearly completely — on CX by late 2019, Gartner reported.
"Hey Chris, Thanks for the incredible value. As companies continue to strive for growth and profitability, prioritizing a better employee experience is the right place to start. A growing body of research shows that an engaged workforce is a key to better customer experience, so we can all agree that employee engagement is crucial. There are some links related to this topic that may be helpful:
https://www.tlnt.com/a-great-employee-experience-makes-for-a-great-customer-experience/ and https://www.navedas.com/employee-engagement-cx/"
For Great Customer Experiences, Design Great Employee Experiences
Posted by: Chris Bucholtz October 16, 2018 11:25 AM“Customer experience” is the great watchword of 2018 — and it was a great watchword in 2017 and 2016, too. Eighty-five percent of executives said that CX was important to their companies’ strategic priorities, in an Accenture survey. Sixty-two percent of companies viewed CX delivered by contact centers as a competitive differentiator, Deloitte found. Four out of five CX professionals predicted their brand would compete with rivals completely — or nearly completely — on CX by late 2019, Gartner reported.
https://www.tlnt.com/a-great-employee-experience-makes-for-a-great-customer-experience/ and https://www.navedas.com/employee-engagement-cx/"