How do they really know? That’s the question that immediately comes to mind in reviewing the top-level data from Voxpro’s recent survey of customers and their relationship with chatbots. The data show that 68 percent of consumers haven’t used chatbots to contact a brand. About 1,000 people answered the survey. How reliable is that number, though? I’m not disrespecting Voxpro here — just the opposite. Isn’t it at least possible that some consumers have interacted with bots without realizing it?
I think chatbots are not only working properly they are efficient and if properly guided they are effective also.
Chatbots Gaining Altitude
Posted by: Denis Pombriant November 15, 2018 11:45 AMHow do they really know? That’s the question that immediately comes to mind in reviewing the top-level data from Voxpro’s recent survey of customers and their relationship with chatbots. The data show that 68 percent of consumers haven’t used chatbots to contact a brand. About 1,000 people answered the survey. How reliable is that number, though? I’m not disrespecting Voxpro here — just the opposite. Isn’t it at least possible that some consumers have interacted with bots without realizing it?