As markets mature, they trend toward oligopoly or even outright monopoly. There isn’t much difference, because an oligopoly has several members instead of just one. Examples include electric power generation, an oligopoly made up of vertically integrated monopolies in most areas, and the airline industry — an oligopoly made up of many airlines that may have monopolies in regional hubs. As monopolies and oligopolies gain strength, it becomes increasingly difficult for newcomers to enter a market.
Agree with part of this. CRM's are moving away from point solutions. That's where all-in-one solutions come in and why there is room for growth. You forgot to mention Ontraport on your list though ;)
CRM’s Shift Toward Oligopoly
Posted by: Denis Pombriant January 25, 2019 05:00 AMAs markets mature, they trend toward oligopoly or even outright monopoly. There isn’t much difference, because an oligopoly has several members instead of just one. Examples include electric power generation, an oligopoly made up of vertically integrated monopolies in most areas, and the airline industry — an oligopoly made up of many airlines that may have monopolies in regional hubs. As monopolies and oligopolies gain strength, it becomes increasingly difficult for newcomers to enter a market.