In 2018, 8.8 percent of all retail sales globally, totaling more than $2 trillion, were made online. As the total number of online purchases continues to grow, a compelling case can be made that e-commerce customers expect to receive support that is as good as or even better than those who purchase the very same products in a store. In person, it is very easy to verify the proper set-up and operation. The challenge with e-commerce is to find a way to deliver customer support with a similar personal touch and effectiveness.
Too often what is called "NEWS" is merely an ad for a waste of time.
Thank you for providing an educational worthwhile piece .... Too often what is called "NEWS" is merely an ad for a waste of time. I am "BRAND LOYAL" as an individual learning differences between facts, opinions, speculation, sales pitches, blah blah blah and then straight out LIES...thank you
Using the Contact Center to Help Build Brand Loyalty
Posted by: Joerg Habermeier March 29, 2019 09:47 AMIn 2018, 8.8 percent of all retail sales globally, totaling more than $2 trillion, were made online. As the total number of online purchases continues to grow, a compelling case can be made that e-commerce customers expect to receive support that is as good as or even better than those who purchase the very same products in a store. In person, it is very easy to verify the proper set-up and operation. The challenge with e-commerce is to find a way to deliver customer support with a similar personal touch and effectiveness.