E-commerce has exploded since Amazon and eBay were founded in 1995. Today, e-commerce is part of everyday life. By 2023, retail e-commerce sales in the U.S. are projected to surpass $735 billion. Even industries like food, healthcare and banking, which previously were dominated by offline transactions, now are embracing e-commerce for increased efficiency and cost reductions. However, for smaller players it can be difficult to establish a thriving online presence that can attract consumers away from e-commerce giants.
Hi!
What's your take on voice search? In ever increasing mobile usage, typing seems to take too much effort. Browsing /searching products via voice search seems more convenient. Maybe even adding to cart or saving products via voice activation?
4 High-Impact E-Commerce Customer Service Trends
Posted by: Fara Haron August 1, 2019 11:44 AME-commerce has exploded since Amazon and eBay were founded in 1995. Today, e-commerce is part of everyday life. By 2023, retail e-commerce sales in the U.S. are projected to surpass $735 billion. Even industries like food, healthcare and banking, which previously were dominated by offline transactions, now are embracing e-commerce for increased efficiency and cost reductions. However, for smaller players it can be difficult to establish a thriving online presence that can attract consumers away from e-commerce giants.
What's your take on voice search? In ever increasing mobile usage, typing seems to take too much effort. Browsing /searching products via voice search seems more convenient. Maybe even adding to cart or saving products via voice activation?
BR,
Paul.