No matter how good a product or service is, the e-commerce Web and mobile design surrounding it will play a key role in maintaining engagement and ensuring consumers complete their shopping journey. Even the slightest friction, such as poor load speeds, can drive users away from a site, resulting in an immediate lost sale.
For real-time interactions, support bots can really have some major benefits both to your team and your customers.
Designing a Winning E-Commerce Customer Experience
Posted by: Athar Naqi January 11, 2020 04:00 AMNo matter how good a product or service is, the e-commerce Web and mobile design surrounding it will play a key role in maintaining engagement and ensuring consumers complete their shopping journey. Even the slightest friction, such as poor load speeds, can drive users away from a site, resulting in an immediate lost sale.