As the dust settled on what most have deemed the “new normal” of working from home, many industries — including customer service — rapidly shifted operations to be remote work-friendly. At the same time, call volumes increased exponentially: During the last few months, airlines saw a 199 percent increase in customer inquiries, while grocers saw a 39 percent increase. While the continuity of access to customer service is vital in normal circumstances, the sharp increase in customer demands during the pandemic has made it even more critical.
Business process continuity can be achieved to the full extend but the employee has to make sure they have good mental health.
I am working for Five Lemon Technology, the stress level is so high for me in last two weeks. I can't even work. Feeling depressed.
The WFH Model Is Changing Customer Service for Good
Posted by: Fara Haron June 11, 2020 12:29 PMAs the dust settled on what most have deemed the “new normal” of working from home, many industries — including customer service — rapidly shifted operations to be remote work-friendly. At the same time, call volumes increased exponentially: During the last few months, airlines saw a 199 percent increase in customer inquiries, while grocers saw a 39 percent increase. While the continuity of access to customer service is vital in normal circumstances, the sharp increase in customer demands during the pandemic has made it even more critical.
I am working for Five Lemon Technology, the stress level is so high for me in last two weeks. I can't even work. Feeling depressed.