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If anything is certain, it's that e-commerce doesn't look the same today as it did in 1995. A company called eBay burst onto the scene that year, and Jeff Bezos shipped Amazon's first book order. That unleashed a flood of online shopping, and businesses and consumers never looked back In the past two and a half decades, e-commerce has revolutionize...
National Customer Service Week is the first full week of October, a designation we've celebrated every year since 1992. The week highlights the importance of customer service and the people who serve and support customers on a daily basis Customer service is a big deal in e-commerce, as 73 percent of customers reportedly view it as an important fac...
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