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As the dust settled on what most have deemed the "new normal" of working from home, many industries -- including customer service -- rapidly shifted operations to be remote work-friendly At the same time, call volumes increased exponentially: During the last few months, airlines saw a 199 percent increase in customer inquiries, while grocers saw a ...
E-commerce has exploded since Amazon and eBay were founded in 1995. Today, e-commerce is part of everyday life. By 2023, retail e-commerce sales in the U.S. are projected to surpass US$735 billion. Even industries like food, healthcare, and banking, which previously were dominated by offline transactions, are now embracing e-commerce for increased efficiency and cost reductions...
Social media has become a part of everyday life. Case in point: Eighty-one percent of people in the U.S. have a social networking profile, and the number of worldwide users is expected to reach 3.02 billion by 2021 Apart from the growth in the number of profiles, consumers have been devoting more of their time to engaging with social media sites. O...
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