If you want to smooth over irate clients and offer more efficient customer services, consider conversational bots instead of a roomful of human company reps. Researchers see consumers' comfort levels with a variety of chatbot technologies softening towards customer service, scheduling, banking, and therapy...
In today's highly competitive B2B software industry, it's not enough to staff a call center and sit back and wait for customers to reach out when they need you -- it's imperative that you take the initiative. When customers have so many solution vendors to choose from, service becomes a strategic di...
An alarming number of major U.S. retailers, industrial firms, government agencies and other organizations have been hit in a recent wave of cyberbreaches that may signal increasing vulnerability for consumers and businesses alike. Cyberthieves have used a variety of methods to infiltrate corporate c...
Verizon CEO Lowell McAdams last week confirmed that his company was exploring an acquisition of some of Yahoo's assets, which would be placed under the corporate umbrella of Verizon's AOL unit. McAdams discussed Verizon's interest in an interview with Mad Money host Jim Cramer. Giving AOL CEO Tim Ar...
Federal prosecutors in New Jersey on Tuesday charged three men in a $2 million identity theft scheme to hack corporate computer systems and blast spam messages to more than 60 million people. The defendants face up to 20 years in prison and $250,000 in fines on wire fraud charges, and up to five yea...
As the dust settles on the 2012 election, one conclusion remains as inevitable now as before: The healthcare industry is in line for major changes, especially over the next two years. Industry and consumer factors are pushing the transformation to a patient-centered approach in care delivery, which ...
Turkey hotlines revolutionized the way home cooks dealt with kitchen emergencies during Thanksgiving. Now, hotlines are being joined by social media, videos, apps and other twenty-first century ways of solving bird problems. The Butterball Turkey Talk-Line women -- and they are all women -- have bee...
Online retail sales are projected to increase by 11 percent this year to US$156 billion, according to Forrester Research. Although that's good news, it's a small decline from last year's growth of 13 percent. It's clear the down economy, with the lack of credit access and low consumer confidence, ha...
Yahoo has shut down dozens of Internet chat rooms after questions were raised about whether the sites were being used by adults to lure minors into sexual encounters. The portal also removed a feature that lets users create their own chat rooms in Yahoo's popular chat community area, but Yahoo-spons...
America Online has snubbed rival Microsoft by using Netscape browser technology in the newest iteration of its software for Mac OS X users, a move that could indicate the company might eventually oust Microsoft from its PC offerings as well. "They are certainly thinking about it," Rob Lancaster, ...
Very - Already have or will get one
Somewhat - Awaiting more reviews or feedback from trusted sources
Indifferent - Satisfied with current phone
Not at All - Prefer other brands
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How Retailers Can Use Payments To Win in Today’s E-Commerce Ecosystem
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Investment Scams Skyrocket, Victims in US Fleeced for $4B in 2022
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Cyber Insurance Costs Rising, Coverages Shrinking: Report
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The Future of AI in Retail: Beyond the ChatGPT Hype
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The Art of Timing Social Media Posts for Retail Success
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Musk Rolls Dice With Drastic Rebranding of Twitter
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Mobile Shopping Apps Linked to Digital Wallets: A Loyalty-Driving Duo
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Subscription Commerce Merchants Innovate Amid Rising Churn Rates
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Retail Sector Bearing the Brunt of Cyber Assaults
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New Wix AI-Powered Platform Promises Speedy E-Commerce Website Creation
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Subscription Sales Spur Superior Selling
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