Apropos Technology is making a move to expand beyond the mid-market and sell to larger customers with the release of version 6 of its Interaction Management Suite. Due to debut in late June, the beefed-up application will provide upgrades for customization, integration, reporting and analytics capab...
Contact centers are usually the bedrock of any sort of live customer service operation. As a provider of this technology, Genesys Telecommunications Laboratories, a subsidiary of Alcatel, has been synonymous with assisted service. However, an acquisition last year -- plus careful attention to pricin...
E-mail was the first electronic channel for addressing customer queries, and Kana has been active in that space since the application's early days in the late 1990s. Kana designed its Response 7.5 e-mail management system to help global enterprises respond quickly and efficiently to customer queries...
Frank Ortiz, vice president of sales and marketing at Inova, has walked into several large call centers that had people assigned to do nothing but sit and watch multiple screens to monitor volume and activity, and identify possible trouble spots. That scenario, he said, obviously calls for a differe...
Genesys Telecommunications has staked its claim in the rapidly growing IP contact center space with the release this week of Genesys Express IP Contact Center (IPCC), an IP-based turnkey platform geared toward the mid-market. Express IPCC is an interactive management software-based platform for c...
I prefer to buy from my country or countries that mostly align with my principles.
I consider the country of origin, but price and quality are more important.
The country of origin has no influence on my buying habits.
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Tips To Help Mask Your Identity Online
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