First there were smartphones. Then there were very small smartphones and, conversely, larger ones. And devices that folded in half. And smartphones that had sliding QWERTY keyboards. After that, of course, came the tablets. The new form factor story doesn't end there. The next big trend is expected...
CRM technology -- along with the way we use it -- is going through an interesting patch of development right now. In part because mobile devices are now delivering on their potential, there's a renewed vigor around mobile CRM. At the same time, because the case for social media's permanent status as...
Mobility, intuitive cloud-based tools, iPads, iPhones, and social media have forever transformed the sales ecosystem. Across all industries and sectors, salespeople are no longer chained to a desk or landline, and managers and executives agree that integrated technology makes selling more efficient...
The idea of taking CRM into the field has been around for a decade -- long enough to lull many people into ignoring it in favor of newer, flashier and more social ideas. But this isn't the time to take your eye off mobile CRM. The technology is about to emerge as a force that will boost adoption, in...
Microsoft scored a victory Monday when defense contractor General Dynamics' Itronix division agreed to pay it licensing fees for using the Android operating system. Itronix makes rugged mobile computers for military, law enforcement, first responder and field service use. Microsoft's assertions of p...
Gulf Cooperation Council banks have begun to feel the heat of competitive pressure from foreign banks that are trying to exploit the potential investment prospects in this market by riding on their vast experience and proven consumer-friendly services. In such a scenario, the banks have nothing to ...
One of the more revealing things I heard from Marc Benioff at Cloudforce 2011 in New York last week was his idea about how his company will continue to build out its product line. Marc's never been super secretive about his general direction, though product specifics have always been closely kept.
Salesforce.com is planning to release a free version of its real-time social collaboration application and platform, Chatter, according to comments CEO Marc Benioff made during the company's recent earnings call. Specifically, the company is working on "a kind of virally based" product, he said. The...
SugarCRM has rolled out OEM Platform Edition, a new product for its software vendor and distribution channel. The release doesn't further SugarCRM's open source-based functionality. Rather, the company is repackaging the latest version of Sugar 6, which came out this summer, in a format and with to...
Salesforce.com has announced it is making its social tool Chatter available for mobile devices within the next several months. Chatter is a real-time social collaboration application and platform for the enterprise, allowing employees to create profiles, and send feeds and status updates about proje...
Salesforce.com has made its latest product, Salesforce.com Chatter, generally available for its 77,300 customers. First unveiled as a private beta earlier this year, Chatter is a real-time social collaboration application and platform for the enterprise. It allows employees to send feeds and status ...
Over the last couple of weeks, I have maintained radio silence, hardly blogging as I tried to prepare a manuscript for publication. This piece is not the usual analyst fare with charts and graphs and interpretations. It's a simple book of my writings from the last year and a half. Many things came...
Users of Google's location-aware mobile software can now track their whereabouts over time and receive alerts when contacts are nearby, thanks to two features added to the software on Tuesday. The free application, Google Latitude, introduced earlier this year for a variety of cellphones, was origin...
On June 10, Antenna Software completed the acquisition of Dexterra for an undisclosed amount, solidifying its position as a key player in the mobile middleware/platform space, with a sharpened focus on field force enablement. This market grab comes on the heels of Antenna's acquisition of Vettro's s...
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