Online retailers and service providers improved their customer satisfaction ratings during 2005 and Web-based retailers continued to do a better job of making buyers happy than their off-line counterparts, according to a new report. The annual American Customer Satisfaction Index E-Commerce Report c...
Liberty Media, parent company of the QVC home shopping network, became the latest traditional media company to make a strong push into the Internet space, buying food-based e-tailer Provide Commerce, Inc. in a deal worth US$477 million. The all-cash deal gives Liberty Media control of Provide's fami...
Some 72 percent of the businesses evaluated by a Boston-based research firm scored poorly on their policies for re-using their customers' personal data for marketing purposes, but the researchers maintain that more companies are sensitive to privacy issues than ever before and are acting on that awa...
Keynote Systems today announced the winners of the 2005 Keynote Performance Awards. Keynote said the annual awards program has two purposes. The first goal is to recognize and honor Web sites across a range of vertical industries. The second goal is to foster an environment of healthy competition am...
Revisiting a time-tested strategy of growing through acquisition and working to diversify its holdings, IAC/InterActiveCorp. said it would buy catalog and e-commerce concern Cornerstone Brands in a deal worth around US$720 million. Cornerstone publishes a host of consumer products specialty catalogs...
IAC/InterActiveCorp, the parent company of Expedia, the Home Shopping Network and Hotels.com, posted a quarterly loss today. IAC said operating income before amortization was strong at Home Shopping Network, but its travel business made only slight increases. IAC recently announced plans to split in...
The long-anticipated year-end rally got under way in earnest on Wall Street today as stocks roared higher, pushing the Dow to its highest level in more than three years. The Dow closed at 10,759.43, up 97.83 points, or 0.92 percent on the session, its best closing price of the year and the highest s...
In a move to distinguish itself from its successful travel properties in an increasingly competitive landscape, IAC/InterActiveCorp. will spin off Expedia and its other related travel Web sites next year as a separate publicly traded company, company officials said. "We believe greater value can be ...
Hoping to grab a piece of a business that combines two of the hottest Web sectors -- travel and search -- America Online has purchased a stake in a startup software company already backed by the founders of Expedia, Travelocity and Orbitz. AOL made an undisclosed investment in Kayak Software as part...
Some of the biggest names in technology -- including Amazon, Google and Yahoo! -- share something in common: At least at first, they grew to become household names with little, if any, help from traditional advertising. Instead, they used word-of-mouth, publicity and other relatively low-cost approa...
IT wizards have been praising Web services for some time now, but the concept continues to elude much of the rest of the world, masking the massive promise this technology holds for e-business. In plain English, Web services allow a company to link its applications with those of its partners, custom...
The U.S. economy was not kind to offline retailers during the 2002 holiday season: They saw the smallest revenue gains in more than 30 years. But e-commerce, which tended to overpromise and underperform during the Internet bubble as many Web-only outfits stumbled over fulfillment and customer servic...
With the stock market wobbling unsteadily toward the 2002 finish line, producing gains that are modest at best and nonexistent at worst, good investments are few and far between. Even so, a few savvy investors have found high performers amid the carnage. For example, those who invested in Amazon.com...
Just three years ago, those interested in an e-commerce career simply had to stand around and jobs would drop into their hands like fruit falling from an overburdened apple tree. But the economy's long decline has forced many companies out of business, and many of the remaining players have slashed ...
Ban
Regulate
Maintain status quo
Undecided
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Customer Commerce Offers SMBs an E-Commerce Path to Better CX
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Optimize Your Amazon Presence for Maximum Sales Success
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Mozilla Waves Red Flag Over Data Hungry Dating Apps
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Mobile Payment Industry Innovations Driving Online, In-Store Sales
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Gartner Predicts 25% Dip in Search Volumes by 2026
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Temu and Homary: Online Retailers That Are Generally a Good Value
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AI No Longer Curiosity for Retailers but Key to Better Business: Report
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The Future of Gen AI in Retail: Balancing Human Factors With Revenue Growth
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