I recently met a young lady with an education degree who is frustrated that her younger siblings are far more prosperous than she is. She's planning on getting an MBA to pivot her career and hopefully position herself for a more prosperous future. Let's talk about that. Then, I'll close with my prod...

To fix the problem Facebook is trying to solve requires — and this is where the irony comes in — a social network, which Facebook’s collaboration failure showcases it is not.

INSIGHTS

Next Normal, Too Soon?

It isn't just the pandemic that's shifting society; other macro events add an important dimension and all of it influences the direction of CRM for the foreseeable future. But a key question looms: Are we still too close to these events to be able to make sensible predictions about how and where we...

People are freaking out about reports of NSO Group's Pegasus surveillance tool being used to spy on journalists, political dissidents, and other opponents of regimes worldwide. It's disheartening, and worth discussing. But why are we shocked? In Pegasus' case, the game theory is clear: some company ...

Amazon last week held its Alexa Live 2021 developer conference, which would have been a lot more fun if during the event the Amazon Echo show in my office hadn't gone insane. Let's talk about the promise and some of the problems with the coming wave of ambient computing devices. Then we'll close wi...

OPINION

Tech Solutions To Beat the Heat

It's been a sweltering summer for those of us on the West Coast of the United States, and keeping power bills down when running air conditioning 24/7 is a challenge. This week, let's highlight technologies you can use to personally respond to the heat problem and deal with a world that is becoming ...

Those of us who grew up with Star Trek might remember a device from the series called a replicator. This was a 3D printer of sorts that could create almost anything, ranging from food to weapons, at the touch of a button. Let's talk about our progression to the home-based replicator that could take ...

Amazon is on the brink of a possible breakup, and marketers should be ready to seize the opportunity. It's difficult to imagine life without Amazon -- as we know it. But with ongoing antitrust probes by Congress, there's a real possibility that Amazon's e-commerce dominance may soon end. Let's exam...

INSIGHTS

Salesforce Season

There may be two Salesforce seasons in a year -- the one we're finishing and one that happens just before Dreamforce. Roughly speaking, these seasons happen when the company disgorges a raft of new technologies both to update existing products and to bring forth new ones. This season covers a lot of...

Windows 11 shows a massive change in focus from earlier significant releases, which pretty much assures that the Microsoft's mistakes of the past won't be repeated, at least not under the current leadership. It also suggests a path to the next version of Windows -- which for now we'll call Windows 1...

HP this month announced the release of its Sustainable Bond Framework, which will be used to issue bonds to help the company finance projects for a more sustainable future. Let's talk about this move to sustainability. We'll then look at the product of the week -- a mobile workstation which appears ...

INSIGHTS

Working From Wherever

It seems the digital disruption is being disrupted. If the original disruption was about leveraging company data to better understand customers and to meet them where they are, the new disruption depends on all that plus supporting worker efforts wherever their lifestyles take them.

The problem with Amazon Sidewalk isn't the technology. It's the lack of clever marketing which is pervasive in the technology market. Let's explore one of the sustained weaknesses in tech -- the lack of critical marketing acumen. We'll then close with the product of the week, an alternative to the R...

Gift guides can be tricky because they are written at a specific point in time -- and time moves on. But what is also often the case is that the gift buyer punts without putting in much personal effort to the endeavor. So this year, rather than highlighting products, let's focus on the process of co...

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