INSIGHTS

The Great Sales Methodology Debate, Solved

Sales managers and their managers have had to make peace with the reality that they might not be able to get reps to use technology. But methodology alone or with technology is a more-or-less lost cause. Fortunately, the technology has improved consistently over the last two decades. Even more fortu...

OPINION

The Global Information Network

Let's start a new meme/hashtag/acronym: Global Information Network, or GIN. I know there's double entendre here, but we're entitled to have a modicum of fun in life, no? I've been writing about the coming of an information utility for a while, but even my visions don't match what we're watching unfo...

Dreamforce Observations

Dreamforce saw Salesforce continuing to build out a product offering that in some ways defies description. For the CRM rank and file there were plenty of announcements and enhancements -- and for others some tantalizing views of what may be coming in future releases.

Last week at Lenovo Tech World 2021, the company announced a vision for a wearable solution that could not only transform how we work, but where we work. Let's talk about this new wave that Lenovo is driving. Then we'll close with my product of the week, the new ThinkReality A3 Smart Glasses.

I recently met a young lady with an education degree who is frustrated that her younger siblings are far more prosperous than she is. She's planning on getting an MBA to pivot her career and hopefully position herself for a more prosperous future. Let's talk about that. Then, I'll close with my prod...

To fix the problem Facebook is trying to solve requires — and this is where the irony comes in — a social network, which Facebook’s collaboration failure showcases it is not.

INSIGHTS

Next Normal, Too Soon?

It isn't just the pandemic that's shifting society; other macro events add an important dimension and all of it influences the direction of CRM for the foreseeable future. But a key question looms: Are we still too close to these events to be able to make sensible predictions about how and where we...

People are freaking out about reports of NSO Group's Pegasus surveillance tool being used to spy on journalists, political dissidents, and other opponents of regimes worldwide. It's disheartening, and worth discussing. But why are we shocked? In Pegasus' case, the game theory is clear: some company ...

Amazon last week held its Alexa Live 2021 developer conference, which would have been a lot more fun if during the event the Amazon Echo show in my office hadn't gone insane. Let's talk about the promise and some of the problems with the coming wave of ambient computing devices. Then we'll close wi...

OPINION

Tech Solutions To Beat the Heat

It's been a sweltering summer for those of us on the West Coast of the United States, and keeping power bills down when running air conditioning 24/7 is a challenge. This week, let's highlight technologies you can use to personally respond to the heat problem and deal with a world that is becoming ...

Those of us who grew up with Star Trek might remember a device from the series called a replicator. This was a 3D printer of sorts that could create almost anything, ranging from food to weapons, at the touch of a button. Let's talk about our progression to the home-based replicator that could take ...

Amazon is on the brink of a possible breakup, and marketers should be ready to seize the opportunity. It's difficult to imagine life without Amazon -- as we know it. But with ongoing antitrust probes by Congress, there's a real possibility that Amazon's e-commerce dominance may soon end. Let's exam...

INSIGHTS

Salesforce Season

There may be two Salesforce seasons in a year -- the one we're finishing and one that happens just before Dreamforce. Roughly speaking, these seasons happen when the company disgorges a raft of new technologies both to update existing products and to bring forth new ones. This season covers a lot of...

Windows 11 shows a massive change in focus from earlier significant releases, which pretty much assures that the Microsoft's mistakes of the past won't be repeated, at least not under the current leadership. It also suggests a path to the next version of Windows -- which for now we'll call Windows 1...

How does the quality of customer service delivered by government compare to that of the private sector?
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