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Summer Stats Show a Frenzy of Sales and a Flurry of Fraud

One of the key takeaways from this report is the positive push the pandemic is providing to global e-commerce, according to Erika Dietrich, vice president of Global Fraud Prevention Risk Services at ACI Worldwide "Over the last few months, we've seen e-commerce sales remain st...

Panic Buying Sparks New E-Tail Strategies

"Between May and June, we noticed another abrupt shift in the category of purchases, as airline and ticketing declined while increases in other areas like outdoor equipment and sports took over consumer spending," Erika Dietrich, vice president of Global Fraud Prevention Risk Services at ACI Worldwide, told the E-Commerce Times...

Fitness Products Shatter Online Sales Records During Lockdown

"In April, we saw a big jump [114 percent] in the sector followed by a bigger increase [216 percent] in May. In June we saw it dip slightly, but still, a significant increase [117 percent]," Erika Dietrich, vice president of Global Fraud Prevention Risk Services at ACI Worldwide, told the E-Commerce Times...

Fast Coronavirus Test Gets Emergency FDA Approval

Abbott's ID NOW platform will help take down the biggest barrier to testing success, which is turnaround time, asserted Erika Gray, Pharm.D., cofounder of Toolbox Genomics. Speed to diagnosis or confirmation of COVID-19 is critical "Many hospitals do not know if a patient is p...

WiFi Pays Retailers in Spades

Some companies have embraced showrooming in recent years -- partly as a means of specialization, but also as a way of improving customer service, noted Three Girls Media CEO Erika Montgomery, who has seen some clients move in that direction Moving away from a strictly brick-an...

A123 Lawsuit Asserts Apple in Cahoots With Its Ex-Engineer

Electric-car battery maker A123 Systems earlier this week filed a lawsuit against Apple in a Massachusetts Superior Court in Middlesex County. A123 also sought a temporary restraining order and preliminary injunction to stop its former employee, Mujeeb Ijaz, from violating his non-disclosure and non-compete agreement ...

Retail Shoppers Get More Satisfaction Online

Customer satisfaction with retail has dropped for the first time in four years, according to the American Customer Satisfaction Index -- except in the subcategory of e-commerce. ...

Are Call Centers Ready for the Internet of Things?

For companies such as Cisco, the Internet of Things represents a wealth of untapped riches. The company, which recently reported a 7 percent year-over-year jump in revenue for the quarter ending in January, attributed some of its growth to the Internet of Things -- or as the CEO John Chambers referred to it, the Internet of Everything. He recently said that the Internet of Everything will propel Cisco into becoming a leading IT solutions provider...

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Parature from Microsoft Caters to Customer Service Pros

A year or so after it acquired Parature, Microsoft last month unveiled the Spring '15 release of Parature from Microsoft. The new application, the first major release since the acquisition, adds to Parature's self-service and knowledge management functionality ...

SAP Unveils Business Suite 4 SAP HANA

SAP on Tuesday debuted its new Business Suite 4 SAP HANA. The application is built on SAP's in-memory platform SAP HANA and sports a number of new features and workflows, as well as a newly-designed user interface ...

YouTube Halftime Show Sets Stage for Cross-Channel Ads

On Sunday evening, as a record 114.4 million people watched Katy Perry, Lenny Kravitz, and Missy Elliott rock out during the Super Bowl's halftime show, another show was underway, as well ...

Verizon Addresses Supercookie Conundrum

Users of Verizon Wireless' network and products will find it will be easier to opt out of the carrier's tracking activities. Verizon Wireless, similar to other carriers such as AT&T, has been using a "supercookie" identifier to follow smartphone users' mobile Web activity. This data is then packaged and sold to marketers ...

A Little Dab of Credit Card Data Can ID Customers

Credit card users may be dismayed by findings MIT Researchers reported last week in the journal Science: Just a few pieces of vague non-identifying information, namely the dates and locations of four purchases, were enough to identify 90 percent of people in a data set of 1.1 million credit card users over a three-month transaction period ...

Tune Strikes a Chord With Investors

Mobile marketing companyTune has raised US$27 million in funding, it announced Thursday. Icon Ventures partner Jeb Miller will join Tune's board. Icon led the funding round; Accel Partners and Performance Equity Management also participated. ...

FCC Issues Tough Warning Against WiFi Blocking

The Federal Communications Commission on Tuesday issued a warning that intentional blockage of personal WiFi hotspots was illegal and would be subject to enforcement. ...

Engage.cx Makes Customers an Offer They Can’t Lose

Engage.cx just closed its first investment round -- US$2.9 million in Series A financing. ...

China Overtakes US in iPhone Sales

Apple is expected this week to report that last year's iPhone sales in China exceeded those in the United States, according to the Financial Times. ...

T-Mobile Courts Credit-Challenged Customers

T-Mobile last week announced Smartphone Equality, a new credit program aimed at existing T-mobile customers with less-than-sterling credit who have paid their wireless bill on time for 12 straight months. Under the new plan, this group qualifies for the best pricing and offers on devices and tablets available to T-Mobile customers -- including those with the best credit ratings.

Quinn’s Crash Override Combats Cyberbullying

Crash Override made its official debut last week, promising a new way to support people who become the targets of online bullying and harassment. ...

Amazon to Produce Original Movie House Fare

Amazon Studios on Monday announced it would begin to produce and acquire original movies for release in theaters. Amazon Prime customers will be on an early distribution list, with the movies becoming available to them four to eight weeks after their theatrical debuts. ...

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