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According to the CEO of a reseller of Microsoft's yet-to-be-released CRM tool, the product has both strengths and weaknesses for the mid-market companies it is intended to serve. Ben Holtz of Green Beacon Solutions told CRM Buyer Magazine that his firm has had a beta version of the application in-house for some time now ...
The PeopleSoft suite of supply chain management applications is based on a technology framework developed by the Supply-Chain Council that addresses five key functions: plan, source, make, deliver and return.The offering targets both manufacturing- and service-based enterprises ...
The concept of demand chain management, or DCM, is taking hold with supply chain software vendors, according to Jeff Brown, SCM product marketing manager with Baan, a division of London-based Invensys. His company has combined its CRM and SCM business units, for example, and is currently developing customer-facing portals for rollout with future supply chain software implementations...
Manugistics senior vice president of strategy Lori Mitchell-Keller believes that supplier relationships come before supply chain automation. That is why her company considers the processes and data from its supplier relationship management (SRM) suite to be "feeders" into its supply chain management (SCM) applications ...
For those familiar with it, ACT! -- the contact management application from Best Software -- conjures up the picture of a remote salesperson, perhapsworking at home, trying to keep track of leads and phone calls. Thatpicture is accurate, according to ACT! division general manager Greg Head. But Head told CRM Buyer Magazine that the application increasingly can be found on the PCs of corporate employees in large enterprises, too -- and not all of them are salespeople...
Manugistics is one of the top vendors to beat in the supply chain automation space, according to many industry experts, including Deloitte Consulting's Mark Peacock, who told CRM Buyer Magazine that Manugistics has remained true to its original client base. "They've got good traction with baseline manufacturers," he noted. "They're not trying to do anything sexy, but they do good, solid blocking and tackling with supply chain automation."
Enterprises with large,mainframe-based legacy applications that provide CRM and ERP (enterprise resource planning) functionality may want to consider keeping them and upgrading them exactly where they live -- on the big box ...
Integration software maker WebMethods has announced a new application that links system maintenance consoles to the business processes running on particular pieces of IT hardware. Called Manager, the application bridges an enterprise's integration platform with its systems management software using the Open Management Interface (OMI) specification ...
Application service providerLivePerson, maker of CRM online chat and self-service tools, has announced the release of its Sales Edition, designed to allow salespeople to interact with potential customers as they browse Web sites ...
Blue Martini has rolled out support for IBM's DB2 database software asan enhancement to its recent version 5 release. The company said the new feature will be bundled with IBM WebSphere Application Server and IBM MQ Series ...
Contact center software maker Avaya has built TimesTen's event-processing technology into the latest version of its reporting andanalytics module. The Avaya Operational Analyst application supports real-time data collection and reporting of contact center applications, according to the companies ...
Art Technology Group (ATG) has announced beta release of its latest versions of portal and commerce applications -- ATG6 -- along with three new modules. The company is adding publishing, analytics and searchfunctions to its offering, citing customer requests for single-vendor systems ...
Not to be left out of the rush to introduce open-standards products, Commerce One said that it will release a Web servicesintegration platform late in 2002. The new platform will precede thecompany's release of version 6.0 of its supplier relationship management(SRM) suite, which is scheduled for first quarter 2003 ...
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