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For his part, Paul Greenberg, president of The 56 Group and author of CRM at the Speed of Light, told CRM Buyer that this upgrade is good but may not help Onyx compete against larger rivals or those that are more targeted. Even so, he said, "Onyx represents one of the strongest players left in the upper end of the mid-market. Their products are excellent and their strategy pretty smart."
"Process [and] culture need to be part of strategy from the beginning," Paul Greenberg, president of CRM consultancy The 56 Group, told CRM Buyer. "Most companies give lip service to living in a customer ecosystem, but the IBM survey shows that transferring CRM into a company's culture is very important."
The U.S. Federal Trade Commission (FTC) has settled its case against a group of online pharmacies charged with false advertising and operating an unauthorized credit card processing scheme ...
Through newly-established alliances with Dell Computer Corporation and MCI/WorldCom subsidiary UUNET, Eastman Chemical Company (NYSE:EMN) will attempt to foster e-commerce in the chemical industry by offering hardware and Internet access to its customers ...
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