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The majority of Americans rely on online reviews, with some 78 percent checking them out before making a purchase, according to a recent YouGov survey. Forty-four percent of those polled said they had written reviews themselves, at least occasionally. ...

The Monday after the Thanksgiving Day holiday weekend, aka "Cyber Monday," lived up to its name and more this year. ...

AgilOne has rolled out an enhanced version of its predictive marketing platform with new tools, as well as improvements to fine-tune its forecasting capabilities, said Chief Marketing Officer Dominique Levin. ...

It was the best of times and the worst of times for retailers over the 4-day long Thanksgiving Day-Black Friday weekend. ...

Some US$13.1 billion in sales are anticipated this Thanksgiving weekend across all manner of channels, from mammoth shopping centers to online retailers to local shops and pop-up stores. ...

Salesforce.com on Monday launched App Hub, an upgrade to its Desk.com customer service platform. App Hub features more than 50 apps for a wide range of functions including e-commerce, email marketing, telephony and text messaging. ...

Amazon plans to introduce a new ad-supported streaming video service early next year, according to a report last week in the New York Post, which cited unnamed sources. The new service will be separate from Amazon's Prime membership offering, which already includes a video-streaming component. ...

There appears to be a new trend emerging in the enterprise mobile engagement space, according to OpenMarket ...

Uber Senior Vice President of Business Emil Michael last week said, in comments he apparently thought were off the record, that the company should consider hiring a team of opposition researchers to investigate the personal lives of journalists who reported negatively on the company. ...

Salesforce.com has unveiled Salesforce1 Lightning Connect, a new component for its Lightning Platform as a Service for mobile developers, which it introduced last month. ...

Kana on Monday announced the first major upgrade of its flagship enterprise product following its acquisition earlier this year by Verint. ...

Nov. 11 is Singles Day in China -- aka the "11.11 Shopping Festival" -- and the country's millions of unhitched celebrated the event by spending some quality time with online retail giant Alibaba. ...

Texting while driving is dangerous. We know that intuitively; we know it because the statistics say so; we know it because we have seen any number of public service announcements warning of its hazards. ...

Showrooming, the bane of retailers, is the consumer practice of visiting a brick-and-mortar store to test out merchandise -- say a new TV or electronic gadget -- and then buying the same model online at a cheaper price. ...

Microsoft on Tuesday announced a slew of new features and functionality for Microsoft Dynamics CRM at its Convergence 2014 conference in Europe. One of the most striking is the addition of Cortana, Microsoft's intelligent personal assistant. ...

Monster Worldwide last week announced that it was rolling out a beta of a social recruitment ad platform, starting this Thursday ...

Pegasystems has unveiled a major upgrade to its customer service application, offering new functionality both at its customer-facing end and internally for reps who use it. ...

Google is in the early stages of developing a nanoparticle-covered pill to detect cancer and other serious health problems such as heart disease, according to Andrew Conrad, head of the life sciences team at Google X, who revealed the project last week at The Wall Street Journal's WSJDLive conference ...

Apple's debut of Apple Pay has been more than a little bumpy, and the company may be in for some additional negative press about its competitive position before the dust settles. ...

Facebook has been meeting with publishers to discuss better ways of collaborating, according to an article published this week in The New York Times ...