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Qualcomm and How the Market Is Pivoting From Processor Power to Modem Power
November 22, 2021
Most of the cameras and sensors rolling out en masse are not mobile. Still, they're not wired, which means Qualcomm's market-leading connectivity technology is becoming more critical than the processors in these devices which increasingly use cloud processing power. Let's talk about this trend and what it means to you.
Nvidia Launches Earth 2 and Goes to War Against Climate Change
November 15, 2021
Nvidia is building a focused supercomputer tasked with creating Earth 2, a full-on global 3D metaverse simulation of the Earth to predict climate change more accurately. Let's talk about Earth 2 this week. We'll then close with the product of the week, a new workstation service from HP that potentially opens up metaverse development to everyone.
Why Microsoft Again Became the World's Most Valuable Company
November 8, 2021
Microsoft on Oct. 29 once again surpassed Apple to take the top spot as the most valuable publicly traded company in the world. This week let's talk about why Microsoft is so well balanced and deserving of the top honors. Then we'll close with the product of the week, the AMD Radeon RX 6600 graphics card.
Microsoft Enters Metaverse With Mesh for Teams and Dynamics 365 Connected Spaces
November 3, 2021
Microsoft's announcement of its two new metaverse apps comes on the heels of Facebook announcing a name change to Meta, a sign that it sees building out the metaverse as the key to its future success. "It's a hot topic, so Microsoft jumped on the attention that Meta-the-company has been getting," observed Bob O'Donnell, founder and chief analyst with Technalysis Research.
Fixing Customer Service Will Require Better Tech
October 18, 2021
This is not good. A new report commissioned by Replicant tells a story of customers frustrated when service fails or is way too slow. That's not new -- and Replicant is not the only vendor to ring the alarm. For many years Oracle has reminded vendors that one bad service encounter is enough to make customers switch. But poor service seems to be a festering wound.
BlackBerry IVY and the Future of Electric Vehicles
October 18, 2021
BlackBerry's automotive initiatives are increasingly focused on electric vehicles that need help to reach their full potential. Last week the company highlighted the coming experience with EVs. I found the description compelling and worth covering here because it will make a massive difference. We'll close again with my product of the week, the new Huawei Watch 3.
Canonical Launches Ubuntu 21.10 With Few Surprises
October 14, 2021
Canonical has released Ubuntu 21.10, Impish Indri. The new version of its flagship OS has a heavy focus on cloud-native, AI/ML, and Ubuntu developers on Windows. This is not a major distro upgrade. Nonetheless, Ubuntu 21.10 does play catch up with the latest Wayland improvements and GNOME 40 -- finally.
NICE Platform Answers Call for Hyper-Personal CX Tools
October 12, 2021
When a complex need arises, customers expect to be connected to a well-prepared agent who can quickly resolve the situation. That fix must be applied in a way that leaves both the customer and agent feeling great about the outcome. Fortunately, the technologies now exist that allow contact centers to deliver superior service levels that scale on every channel, noted Chris Bauserman, vice president at NICE CXone.
E-Commerce Bounce Rates Triggered by Shoppers' Expectations of Top-Notch CX
October 5, 2021
New research suggests that retailers may not be fully prepared to handle the expected increase in online shopping and risk considerable shopper bounce to their competitors. Nearly three-quarters of respondents to a survey of 1,500 consumers said their reason for "bouncing" off an e-commerce site results from difficulty finding the products they want.
Imagining the Future Smart City
October 4, 2021
At the Qualcomm Smart Cities Accelerate 2021 event last week they talked about the advantages that those living in a smart city would enjoy. Smart cities are coming, though I agree with Qualcomm that most will likely be done poorly and need to be redone due to the lack of city and state expertise in smart technology. Let's talk about smart cities. Then we'll close with the product of the week: a new household robot from Amazon.
The Challenge and Promise of Quantum Computing
September 30, 2021
Despite becoming increasingly viable, many people don't understand what quantum computing is, and how it differs from classical or binary computing. TechNewsWorld spoke with experts in the field of quantum computing to help explain; and get their assessment of how this emerging technology could eventually change the world.
Botify SEO Platform Helps Brands Navigate Organic Search Rankings
September 29, 2021
Botify is not a typical search engine optimization tool. It is a platform to fix a company's indexing issues that helps its customers' businesses rank better, get more traffic, and generate more revenue. Botify's technology turns organic search into an efficient, measurable, and sustainable channel for both traffic and revenue growth.
The Endless Possibilities of Robotic Process Automation
August 20, 2021
With more amounts of data to manage, organize, and make sense of, robotic processes are becoming increasingly valuable to businesses seeking to save time and be more efficient. Not everything needs to be done by a human, especially when the tasks are repeated and predictable. It's here that RPA comes into play and has become an important component to businesses operations and serving customers.
Think Tank Calls for Policymakers To Grow AI, Not Choke It
August 10, 2021
Policymakers should be fostering the use of artificial intelligence in making workforce decisions, not inhibiting it, according to the Center for Data Innovation. In a report released Monday, the global think tank called on governments to encourage AI adoption and establish guardrails to limit harms.
The Metaverse Comes to Life
August 9, 2021
Much of what you are going to see at Siggraph this week has to do with creating the Metaverse, which is conceptually very similar to the artificial world that the movie "The Matrix" showcased. This technology will not only have a massive impact on lower-cost and far better movie graphics, but also our ability to translate what is in our imaginations to real-world events.
The Edge Ecosystem Puts Computing Where It Counts
August 5, 2021
Even as operations as diverse as factories and hospitals are moving at least portions of their daily computational processes out of the centralized cloud and into various edges, edge computing for many people remains a mysterious concept. To provide some clarity and insight, we spoke with several experts to detail what edge computing is, why it's needed, and where it's going.
Logiq CEO Tom Furukawa Discusses Global Trends in Digital Commerce
August 4, 2021
E-commerce and m-commerce are transforming the economic landscape. Both markets were steadily growing before the pandemic. But since then, consumers have been fueling both types of commerce with a frenzy. We thought this would be an appropriate time to speak with Logiq CEO Tom Furukawa about opportunity trends in digital commerce, and the role of market intelligence in the global commerce space.
How Natural Language Understanding Smartens Customer Interactions
August 3, 2021
Tapping into natural language understanding technology as part of an overall approach to managing customer relations improves the experience that businesses provide to their customers. Brands already implement a variety of solutions to gain data and insights from customer interactions. Still, many companies struggle to catch trends or potential problems due to disparate data.
Salt Labs Launched To Heighten API Security Threat Awareness
July 22, 2021
Anyone with a stake in keeping ahead of cybersecurity assaults and enterprise network intrusions through API vulnerabilities can now tap into expert advisories and security reports. API security company Salt Security last week launched Salt Labs, a now-public forum for publishing research on API vulnerabilities.
Resale Marketplace Advice: 7 Challenges and Solutions To Overcome Them
July 14, 2021
With resale appealing to a growing share of consumers, chief among them Gen Z, more brands are jumping on the bandwagon. Levi's, Lululemon, and Nike all launched in-house resale programs over the last year. However, the rise of resale comes with many challenges for e-commerce brands and marketplaces. Let's look at the most pressing obstacles for resellers and solutions for how to overcome them.
Congress Backs Billions for Tech R&D Though Enactment Uncertain
July 1, 2021
The U.S. technology industry is guardedly supporting a massive legislative package designed to address a range of issues affecting the sector, including a federal commitment to add billions of dollars to government technology research and development programs. Sen. Todd Young, R-Ind., characterized the legislation as "a landmark bill to out-compete China in key emerging technology areas critical to our national security."
Salesforce Season
June 28, 2021
There may be two Salesforce seasons in a year -- the one we're finishing and one that happens just before Dreamforce. Roughly speaking, these seasons happen when the company disgorges a raft of new technologies both to update existing products and to bring forth new ones. This season covers a lot of ground; everything from sustainability to workforce management and vertical industry CRM solutions.
The Linux Foundation Tackles Safe Open Standards for AI Voice Assistants
June 22, 2021
Organizations are beginning to develop, design, and manage their own voice assistant systems that are independent of today's general-purpose voice platforms. The desire to manage the entirety of the user experience is driving this transition. The Open Voice Network is dedicated to supporting this transformation with industry guidance on the voice-specific protection of user privacy and data security.
New AI Tools Help Level the Playing Field for Retailers
June 10, 2021
Artificial intelligence may well be the Holy Grail solution for more effective shopping optimization for merchants. The list is almost endless when you tally the potential uses. It can be anywhere, from classification issues like recommendations to search and merchandising personalization. It also aids retailers in things like optimization and visual modeling.
Apple Raises Curtain on New OS Features at WWDC21
June 8, 2021
Apple on Monday revealed dozens of new features in the latest versions of its mobile and desktop operating systems at the kickoff of its annual Worldwide Developers Conference. "The emphasis of the whole presentation seemed to be making Apple products more useful for consumers," observed Gartner Senior Principal Analyst Tuong Nguyen.
Automated or Human, Consumers Demand Smart, Speedy Service
May 6, 2021
The fifth annual Customer Expectations Report from Gladly reveals what today's consumers want from brands, especially when shopping online. The report describes how consumers' expectations of retailers have changed in the last year amid a global pandemic and an online shopping boom. Also suggested is that online shoppers tend to prefer human agents over digital assistants.
How to Avoid the Cost of Churn With Better Customer Experiences
April 27, 2021
Customer churn is costing mid-market companies an average of $5.5 million per year. Retailers need to avoid the expensive mistakes that result in such disastrous churn. This presents a clamorous alarm to marketers. One solution to this costly predicament is to get sales teams to work effectively, and consistently, in CRM platforms.
Nvidia and the End of Movies as We Know Them
April 19, 2021
GTC21, this year's Nvidia GPU Technology Conference, was terrific as always. The alleged focus was on AI and autonomous cars. But, as I watched presentation after presentation from folks out of the entertainment industry, I realized that if you started putting some of these various elements together, they effectively predicted the end of movies as stand-alone, costly entertainment.
Microsoft Nabs Nuance for $19.7B to Bolster Cloud for Healthcare
April 13, 2021
Microsoft has announced it is purchasing Nuance Communications, a natural language to computer processing company, in a deal valued at $19.7 billion. "Nuance's popular healthcare-focused products and services will provide Microsoft an instant revenue stream and relationships with existing Nuance customers," noted Charles King, principal analyst with Pund-IT.
How to Ride the 'Consumer Wave' to Better Customer Experiences
April 5, 2021
Even the most customer-centric businesses can overestimate their performance or miss the broad trends in customer behavior. That is why NICE inContact conducts annual surveys that track the customer experience from the perspective of businesses and consumers. CRM Buyer discussed the recent findings and related issues in more detail with the company's CEO Paul Jarman.
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Digital River - Cross Border Commerce Checklist
Should employers consider job seekers' social media posts when hiring?
Yes -- Online activity is a reflection of conduct and an indicator of how a person will represent an employer.
Possibly -- Only if the job requires the applicant to represent the company in a public capacity.
No -- Employers have no business prying into candidates' social media posts.
Digital River - Cross Border Commerce Checklist