Search and compare Media and Public Relations firms to publicize your business and enhance its reputation.
Welcome Guest | Sign In
ECommerceTimes.com
Facebook Under Fire for Bizarre Child Predator Survey Question
March 5, 2018
Facebook has come under fire after posing a survey question on how it should deal with predatory sexual behavior against children over the weekend. Survey participants were asked whether sexual predators should be allowed to request photographic images from 14-year-old girls online. Further, users were queried about how Facebook should handle such a request if it learned about it.
Most Companies Have No Idea Where They Are Going
March 5, 2018
Dell recently collaborated with the Institute for the Future -- an interesting think tank largely driven by futurists, which focuses on helping firms ride future waves rather than being killed by them -- on a survey that creates a frightening view of 2030. It could be far closer to Terminator than the utopia we once hoped for. I think more companies should go through a process like this.
Fileless Malware: Why You Should Care
March 2, 2018
It's a truism that just like organizations adapt, so too do criminals. Anyone who has ever seen a Wells Fargo commercial knows that there was a time when stagecoaches were a normative method for transporting cash and valuables. But what modern criminals in their right mind would attempt robbing a Brink's truck on horseback? That strategy might have worked well in the days of the Pony Express.
Mobile Pay, Smart Speaker Brand Confusion Means No Winners
March 1, 2018
Google Pay launched last week, becoming the latest entry in the world of master-brand confusion. The new Google Pay combines features of Android Pay and Google Wallet, brands that each had different brand relationships with customers. That means the master brand message, which should be simple and clean, and which Google should have been building all along, is shaky at best.
To Fix Healthcare, Fix IT First
March 1, 2018
We spend a great deal of time and effort trying to make healthcare more affordable and to ensure better outcomes. Too often, the upshot is to reduce all problems and challenges to a singularity in search of a silver bullet. It never works, but it seems like human nature to take that approach. Salesforce has taken a tactic that is bearing fruit, in part because it isn't really trying to fix healthcare.
Disaffected Social Media Users Flock to Vero
March 1, 2018
Vero, a relatively unknown social network, has been enjoying a surge in user engagement in recent weeks, a trend that may be tied to growing user discontent over recent changes to Instagram's algorithm, along with an assortment of other objections that have been driving users away from the leading social platforms. Vero has rapidly moved up in the App Store and Google Play rankings.
5 Podcast Pluses for E-Commerce SMBs
February 28, 2018
Podcasting is one of the hottest media trends. Almost everyone, it seems, has a podcast these days. Should e-commerce business owners jump on this bandwagon? Can podcasting really boost the bottom line? If you do decide to make a podcast, do your best to make it exceptional. That means having good audio quality, excellent content, a unique voice, and a strong sense of audience and purpose.
Apple Plans Healthcare Clinics as Employee Perk
February 28, 2018
Apple's plans to open a number of healthcare centers for its employees surfaced this week.The centers will offer "a unique concierge-like healthcare experience for employees and their dependents," according to Apple. "AC Wellness is an independent medical practice exclusively dedicated to delivering Passionate, Compassionate, and Effective Healthcare," reads a post at the Glassdoor job website.
When It's Time for a Linux Distro Change
February 27, 2018
It's common for Linux users to hop between distributions and survey the field, and I recently reached a point where I had to seriously rethink the one I was using most of the time. Between hardware compatibility issues with my old standby and some discouraging missteps with other go-to choices, I felt the time had come to reassess my pool of preferred distributions and repopulate it from scratch.
SC Justices to Hear Arguments in Microsoft, DoJ Data Privacy Face-Off
February 27, 2018
The U.S. Supreme Court on Tuesday will hear oral arguments in a landmark case over whether federal law enforcement can force Microsoft to hand over email stored in an overseas data center as evidence in a drug-trafficking case. The case, United States of America v. Microsoft Corporation, which dates back to 2013, is viewed as a potentially groundbreaking showdown over data privacy.
Real Danger and Dangerous Distraction - AI to the Rescue?
February 26, 2018
The shooting at the school in Florida was devastating, and it appears clear that Russia has been manipulating public opinion in the U.S. to stoke the flames of a divisive argument on guns. What is being missed is a brewing problem that potentially could have an even more devastating impact. Competing for our eyeballs is the news that the U.S. president kissed a woman without her permission.
Customer Experience Revolution Ahead: Gartner
February 24, 2018
Enterprises have begun overhauling the way they handle customer experiences, suggested Gene Alvarez, managing vice president at Gartner, at the firm's customer experience event in Tokyo earlier this week. Twenty percent of brands will abandon their mobile apps by 2019, he predicted, choosing consumer messaging apps such as Facebook Messenger and WeChat instead.
'Different Strokes' Approach Can Damage a Brand
February 23, 2018
One fundamental element of building a brand relationship with customers is consistency. Widely franchised companies like Starbucks compromise consistency, however. They employ several different business models instead of sticking to one. This approach confuses customers and hurts the master brand, since customers never really know what to expect.
FCC's Final Rule on Net Neutrality Sparks Legal Challenges
February 23, 2018
The Federal Communications Commission on Thursday officially published its Net neutrality rollback order in the Federal Register, triggering a flurry of legal actions and Capitol Hill scrambling to stop it before it takes hold. The order, which goes into effect on April 23, reverses an Obama era rule requiring that broadband access be regarded as a utility.
Right Blasts Twitter's Bot Takedown
February 23, 2018
Conservatives on Twitter have been fulminating over their losses of followers measured in the thousands, a consequence of the network's unannounced lockout earlier this week of suspected bot accounts. Among those objecting to the move are conspiracy theorist Michael Flynn Jr., white supremacist Richard Spencer, Infowars editor Paul Joseph Watson, and NRA TV host Dan Bongino.
Keeping It Simple
February 22, 2018
Disruptive innovations expose longstanding needs and signal that there's a solution at hand -- one that usually is less expensive than the status quo. The lower-cost aspect makes adoption inevitable and disruptive. Document management is like that. Decades ago, many enterprises found that the cost of capturing documents as electronic images vastly improved on costly file cabinet systems.
AI's Malicious Potential Front and Center in New Report
February 22, 2018
As beneficial as AI can be, it has its dark side, too. That dark side is the focus of a new 100-page report. AI will be used by threat actors to expand the scale and efficiency of their attacks, it predicts. They will employ it to compromise physical systems and to broaden their privacy invasion and social manipulation capabilities. Novel attacks are to be expected.
Uber's New Express Pool: Walk and Wait
February 22, 2018
Uber has launched a new service that lowers ride-sharing costs for customers who are willing to walk to and from designated locations. Express Pool became available this week in several participating cities. Passengers must walk a short distance to a pickup intersection. They are then dropped off at another designated spot, close to their final destination.
Gadget Ogling: A Different Sort of Activity Tracker and a Smartwatch for Kids
February 21, 2018
More often than I'd care to admit, I feel the seconds, minutes, and hours of a day slip into the ether before I realize it's happening. When it's time for bed and I try to take stock of my day, it's difficult to recall exactly how I spent my time. As someone who would like to be more efficient and productive, I think Timeflip seems like a terrific way to keep track of where my time goes.
Broken Corporate Processes Degrade Customer Experience: Survey
February 21, 2018
Broken corporate processes have been contributing to negative customer experiences, a recent survey suggests. One thousand employees in U.S. companies with a workforce of 500 or more who work on a computer or mobile device for more than five hours a day responded to the online survey conducted by Nintex. Overall, 54 percent observed broken administrative processes within their organization.
Russian Twitter Trolls Exploit Florida School Shooting
February 21, 2018
Within an hour of the shooting at a Florida High School last week, divisive messages began pouring out of Twitter accounts believed to be controlled by Russia. At a rapid speed, messages reportedly began flooding Twitter using popular hashtags to exploit the rampage by a lone gunman with an assault rifle at the Marjory Stoneman Douglas High School in Parkland, Florida.
Are You Engineering the Customer Experience Out of Your Business?
February 20, 2018
Automation. Robots. Technology taking our jobs. I defy you to pick up a business magazine and avoid this topic -- it will be in there somewhere. Here's another theme you won't be able to avoid: the need to focus on the customer experience. These two trends are in tension much of the time. They don't have to be, but most businesses seem determined to focus on themselves instead of the customer.
Vendors Await $50B 'Tsunami' of US Telecom Contracts
February 20, 2018
The U.S. government has modernized telecom and supporting IT twice within the last 20 years -- but not without controversy, delays and costly project management. A third modernization currently is under way, under the direction of the federal GSA. The potential value of contracts issued to vendors under the Enterprise Infrastructure Solutions program is $50 billion over 15 years.
Silicon Valley's Corrupt Underbelly: It's Far Worse Than We Thought
February 19, 2018
After addressing the topic of sexual harassment and misconduct in Silicon Valley last month, I finally got my hands on a copy of Brotopia, an eye-opening new book, and a lot of executives should be happy I did not pursue my career in law enforcement. Otherwise I would be working my butt off to get them off the streets behind bars. Everyone connected to tech should read this book.
Advanced Selling Strategies
February 17, 2018
One of CRM's overlooked benefits, accrued over many years, is its influence on business processes. Twenty or so years ago, front-office business processes were simplistic, due in part to the lack of technology support. For example, business leaders might have wanted to peer into a sales process to better incentivize sales reps, but rarely did so because it required a lot of data.
Apple's HomePod Could Leave a Lasting Mark With Customers
February 15, 2018
Apple's new $350 HomePod could make an impact in several ways. In addition to providing listeners with highly praised sound quality, the smart speaker literally could make an impression on some of the wood surfaces it touches -- in the form of white rings. The HomePod can stream music to those who have an Apple Music subscription. It has a few other capabilities too.
Trending in CRM
February 14, 2018
It's uncertain how the CRM market will look in six months, given the stock market, the economy and the tax bill. Initial indications are that more money will be available for various corporate activities, like hiring and rewarding employees and investments in products and business processes. If so, a decent amount of cash might find its way into various CRM company coffers.
To Win in the New Delivery Economy, Go to the Cloud
February 12, 2018
As Amazon sets consumer expectations for rapid delivery to the home, companies in nearly every industry have been recognizing that they must move to the cloud to keep pace. This means revamping their transportation and logistics systems to meet their customers' escalating delivery expectations. These rising demands have been fueling the growth of a new generation of cloud-based, SaaS solutions.
Intel's Fake 5G Olympic Hail Mary
February 12, 2018
If there ever were a time when perception Trumped reality, this would be it. So much of what we see these days that looks real just isn't. I can connect a lot of this back to Steve Jobs, who was the master at this in the tech world. However, I'm worried that too many people don't realize that there were several times Steve missed jail by the skin of his teeth, largely because he did amazing work under pressure.
The 3 Faces of Customer Care
February 8, 2018
Companies are run by people. Some do a great job of putting the customer first and growing, which ultimately rewards investors. Others don't. Some first focus on investors and numbers, simply not caring about or taking care of the customer. That approach can have a serious and long-term negative impact on the company. Following are several examples of what some companies are doing right and wrong.
See More Articles in Trends Section >>
Facebook Twitter LinkedIn Google+ RSS
Why is Facebook taking so much more heat about data privacy than Google?
Google actually manages personal data more responsibly.
It's Facebook's turn now -- Google is next.
Google's data collection and sharing activities are less obvious.
Facebook is a scapegoat for the entire tech industry.
Google is more powerful than Facebook.