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The Architectural Imperative for AI-Powered E-Commerce
February 25, 2020
We've been promised, repeatedly, that AI would revolutionize e-commerce. Think about it for a moment. Has it lived up to expectations for you? If not, the problem may lie not in the technology you've deployed on your site, but in the architecture and data that support it. The effectiveness of AI-powered features ultimately depends on a high level of discipline about data and architecture.
2020: The Year for Custom CX and Privacy
February 24, 2020
With the introduction of the CCPA this year and GDPR in 2018, the age of data privacy has begun, bringing the opportunity for businesses to harness it to gain competitive advantage. There are both challenges and opportunities for those that aim to deliver superior CX while adhering to data privacy regulations. Data privacy protection concerns are driving new regulations around the world.
Getting Autonomous Car Technology Right
February 24, 2020
Autonomous car efforts aren't looking very good. It is becoming clear that the five-level ranking system for autonomous cars is stupid. The reality is that the definition of "autonomous" is binary: Either the car can drive itself or it can't. The fact is that car makers don't want to take the final step to autonomy -- Level 5 -- because they are afraid of liability.
The Truth About Documents and SMB Security
February 22, 2020
There's a major myth about "going paperless." A paperless office doesn't mean that paper is outright banned. There likely will be a need for physical paper in business for a long time, so don't throw out your printer just yet. Rather, being paperless means being able to embrace a shift from traditional paperwork processes to those that take advantage of documents that can be in a digital state.
Some Android Malware Can Break Your Phone When You Delete It
February 21, 2020
Since Android's unveiling in 2007, the platform has stayed true to its commitment to provide open and free source code. The source code is freely available to developers and device manufacturers who can, at their own discretion, install the software without worrying about the hassles of licensing fees. Android not only delivers cheaper smartphones -- it is the largest mobile OS in the world.
3 Important Factors for Long-Term E-Commerce Success
February 20, 2020
You've heard all the reasons why businesses fail: lack of capital, poor product execution, or too much competition seem to be the most frequent excuses. Lately, it's become more common to hear about retail stores closing due to competition with online stores and marketplaces such as Amazon. However, what makes an e-commerce store successful in the long term?
AI in the Courts: The Jury Is Out
February 20, 2020
A session on the role of emerging technologies in the courtroom was part of last month's New York State Bar Association Annual Meeting in New York City. "Emerging Technologies in Litigation" included a panel of local and federal judges as well as an e-discovery researcher and emerging technology attorney. The group discussed the use of artificial intelligence in the courtroom.
Unsigned Firmware Puts Windows, Linux Peripherals at Risk
February 19, 2020
Eclypsium has released research that identifies and confirms unsigned firmware in WiFi adapters, USB hubs, trackpads and cameras used in Windows and Linux computer and server products from Lenovo, Dell, HP and other major manufacturers. Eclypsium also demonstrated a successful attack on a server via a network interface card with unsigned firmware used by each of the big three server manufacturers.
Jeff Bezos Puts Up $10B From His Pocket to Fight Climate Change
February 19, 2020
Amazon CEO Jeff Bezos has announced a commitment of $10 billion of his personal money to the newly launched Bezos Earth Fund to fight climate change. "Climate change is the biggest threat to our planet," Bezos wrote. "This global initiative will fund scientists, activists, NGOs -- any effort that offers a real possibility to help preserve and protect the natural world."
5 Tips to Get the Most Out of Amazon Vendor Negotiations
February 18, 2020
That time of year is upon us once again, and stress levels for Amazon vendors are starting to build. The arrival of spring means renegotiating your vendor terms with Amazon, which seem to grow stricter year-after-year. However, with more than 50 percent of all Amazon sales coming from third-party sellers, the pressure is also on for the other side of the table.
The Drones Are Coming
February 18, 2020
Spurred by everything from environmental concerns to the desire to avoid congested roads, companies are developing, testing, and beginning to implement a wide array of drone delivery systems. A number of practicalities need to be worked out before drone delivery becomes an everyday occurrence -- including regulations and drone technology itself -- but it's likely only a matter of time.
Viewing the 2020 Presidential Race Through a Competitive Analysis Lens
February 17, 2020
Back in the 1980s, I was a competitive analyst for IBM, and it was one of the most interesting jobs I ever held. The practice largely has died out, but at the time we were like the corporate version of the CIA. Since I'd been an internal auditor as well -- which is somewhat like the corporate version of the FBI -- I was a rarity. Few people serve in both agencies.
Beyond the Shopping Cart: Top Tech Solutions for International E-Commerce
February 15, 2020
The Internet has made convenience a top consideration for consumers when it comes to browsing and making purchases. This trend has led to more consumers opting to shop online. As a result, retailers are racing to make their products readily available. With U.S. e-commerce sales increasing by 17 percent in Q3 2019, it's clear that the competition for online dollars has become intense.
ACLU Blasts Clearview's Facial Recognition Accuracy Claims
February 14, 2020
The American Civil Liberties Union has leveled criticisms against facial recognition tool developer Clearview for making misleading claims about the accuracy of its product. Clearview apparently has been telling law enforcement agencies that its technology underwent accuracy testing modeled on the ACLU's 2018 test of Amazon's Rekognition facial recognition tool.
It's Time for a Social Media and Disinformation Reckoning: ECT News Roundtable, Episode 6
February 13, 2020
Can social media be saved? Can democracy be saved? The first question may seem less compelling than the second, but to some very worried observers, they are intimately entwined. Social networking -- on Facebook, Twitter, YouTube and a host of other online networks -- is the root of all current cultural evils, in the eyes of some critics. Undeniably, social networks offer positive experiences too.
Sprint T-Mobile Merger Gets Green Light
February 13, 2020
A U.S. District judge has ruled that Sprint and T-Mobile, the nation's third- and fourth-largest mobile carriers, can go forward with a $25 billion merger. The deal will not close until the California Public Utilities Commission approves the transaction, but clearing this latest hurdle moves the two companies one step closer to a merger that has been years in the making.
Customer Retention Blooms Again
February 12, 2020
Brightback recently published a report on customer churn and what more than 400 subscription companies say they're doing about it. Its findings are in line with many other sources, and the data deserves an examination. First of all, we're way past the point where subscription companies can expect to sign all of the new customers they need to replace those that decide to end their relationships.
The Clear and Present Ransomware Danger
February 12, 2020
Ransomware hit at least 966 U.S. government agencies, educational establishments and healthcare providers in 2019, at a cost possibly exceeding $7.5 billion. The victims included 113 state and municipal governments and agencies; 764 healthcare providers; and 89 universities, colleges and school districts. Operations at up to 1,233 individual schools potentially were affected.
Latest E-Commerce Trend: The Rise of Shoppable Posts
February 11, 2020
There were 4,521,480,071 Internet users as of Dec. 1, 2019. A month later it was closer to 5 billion users. A decade ago there were fewer than a billion social network users. That's worldwide. That user growth has been a leading indicator of the rise of alternative social networking platforms. Marketers -- and consumers -- are always on the lookout for the newest thing with which to engage.
Razr Reviews Raise $1500 Durability Question
February 11, 2020
Motorola's new foldable Razr phone has been garnering mediocre notices from early reviewers, who tended to find its performance underwhelming for a phone priced at $1,500. Still, it does have personality, which can go a long way in the smartphone market, noted Bob O'Donnell, chief analyst at Technalysis Research. "We've reached an era where phones are incredibly personal."
5 Ways to Optimize B2B Customer Experiences
February 10, 2020
You just started your Software as a Service company. With hard work and dedication, you've created a solid product that solves the challenges your business-to-business customers face on a daily basis. With any new product, questions arise on how to get the most from it. Your customers want the best experience possible, and they turn to you to deliver that experience.
Rumblings in the Cloud
February 10, 2020
One of the old sayings is that there are "lies, damned lies and statistics," with the implication being you really can't trust most reported numbers. Still, we've often thought, at least with major vendors, that you could trust rankings. One current set of rankings involves cloud providers. The general impression was that Amazon was first, Microsoft second, and Google third.
3 Amazon Trends to Watch in 2020
February 8, 2020
Over the last quarter-century, Amazon has transformed itself from an online bookseller into an e-commerce behemoth that's reshaping retail economics. In 2018, Amazon reported more than $232 billion in revenue -- a number that's sure to jump once 2019's final figures are released. Those eye-popping returns mean the online seller accounts for nearly 50 percent of all e-commerce revenue.
Cyber Worries Help Push Doomsday Clock Closer to Midnight
February 7, 2020
The hands on the iconic "Doomsday Clock" moved to just 100 seconds to midnight last month. That is the closest they have come to the final hour since its creation in 1947. The Bulletin of the Atomic Scientists' Science and Security Board, in consultation with the Bulletin's Board of Sponsors, made the unprecedented decision to express the time remaining in seconds rather than minutes.
The Two Faces of Open Source: ECT News Roundtable, Episode 5
February 6, 2020
The open source software movement has evolved dramatically over the past two decades. Many businesses that once considered open source a threat now recognize its value. In spite of increased enthusiasm among enterprises, consumer interest by and large has not materialized. With large companies increasingly embracing open source, what does it mean to be a part of the FOSS "community"?
The New App Dev CRM Model
February 5, 2020
CRM is an industry that's been full of turning points, and I think it is at another. There have been many smaller turns, like the additions of analytics, social media and process flows. However, to get a sense of this point in time, I think you have to go all the way back to the turn of the century and the rise of cloud computing. The cloud was important as an economic marker in some unique ways.
Mobile App Crashes Iowa Caucuses
February 5, 2020
A coding error in an app used to count vote totals in the Democratic caucuses in Iowa has delayed the release of final tallies. Although the data collected by the app was sound, it was reporting only a portion of that data to party headquarters due a coding issue with its reporting system. After discovering inconsistencies, party staff implemented manual backup measures.
Oops - Google May Have Sent Your Embarrassing Private Video to a Stranger
February 5, 2020
Google misdirected a number of private videos that users of its Google Photos app intended to back up to Google Takeout, sending them instead to strangers' archives. The company emailed affected users to inform them that a technical issue caused the error. Google recommended that affected users back up their content again and delete their previous backup.
3 Ways to Build Positive Relationships with B2B Customers
February 4, 2020
For most businesses, meeting target sales goals and key revenue metrics are top priorities. While building positive relationships with customers is important, it isn't the easiest metric to quantify. For this reason, many companies end up ignoring the work it takes to build relationships with customers, and begin to focus on other, more easily-tracked metrics like deals closed and upsells.
Bridging the IoT Innovation-Security Gap
February 4, 2020
There is a problem with the Internet of Things: It's incredibly insecure. This is not a problem that is inherent to the idea of smart devices. Wearables, smart houses, and fitness tracking apps can be made secure -- or at least more secure than they currently are. The problem, instead, is one that largely has been created by the companies that make IoT devices.
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How do you feel about your use of the Internet?
I spend a lot of time online and it's mostly high value.
I spend a lot of time online and much of it is wasted.
I'd like to experience more immersive online activities, like VR.
I'd like to spend more time in the real world.
I'd like to be always connected, perhaps with eyewear.
It's important to disconnect from the Web at regular intervals.
I go online as little as possible and I intend to keep it that way.
Amazon Advertising: Strategies to Drive Success
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