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Trump Puts Federal Cloud Investments on Front Burner
November 22, 2017
One of the few policies that President Donald Trump's administration has carried over from his predecessor is that the federal government needs to make vast information technology performance upgrades -- especially to cloud-based platforms. That should comfort vendors seeking business in the federal market at all levels of cloud offerings -- hardware, software or services.
Everybody Talks About CX, but Nobody Does Anything About It
November 21, 2017
Customer experience quality didn't improve in the retail industry this year, despite keen competition among online retailers, according to Forrester's U.S. 2017 Customer Experience Index. The three top-ranked etailers came within fractions of a point of each other. Among the industries Forrester examined, online retail was the only one in which no brands kept the same position as last year.
Which Is Best for You: iPhone 8, iPhone X or Galaxy S8?
November 20, 2017
Apple's iPhone and Google's Android operating system hit the marketplace one decade ago. Ten years later, there's still plenty of debate over which is better. I've lately been asked which of three new flagship phones is better: Apple's iPhone 8, its iPhone X, or Samsung's new Galaxy S8, which runs Google Android? Smartphones have gone through some remarkable changes over the years.
BlackBerry: The Most Important Mobile Company of the Future?
November 20, 2017
If you are like many, when you saw this headline you likely were surprised BlackBerry was still around. As BlackBerry phones left the market, the company fell out of sight. However, behind the scenes it has been moving into industries like automotive. Also, it remains the leading vendor providing mobile security to our politicians, military personnel and major corporations.
E-Commerce Provides Fertile Ground for B2B Growth
November 19, 2017
Business-to-business firms view increased online activity as an effective way to boost their growth, according to a new report from CloudCraze. Eighty-nine percent of the 400-plus B2B decision makers CloudCraze surveyed in the United States and Europe expected digital commerce would help their businesses grow. E-commerce has altered the role of sales teams, the CloudCraze survey also suggests.
The Rise of AI: Give Me That New Time Religion?
November 16, 2017
Anthony Levandowski, known for his work developing self-driving auto technology, reportedly has started the world's first artificial intelligence-based religion. Levandowski, who has been at the center of a legal dispute between Google's Waymo self-driving unit and Uber, has cast himself as the frontman for the Way of the Future church. The mission of this "technotheistic" movement is spelled out in documents filed with the IRS.
Retailers, Etailers Brace for Invasion of the Black Friday Shoppers
November 15, 2017
A total of 164 million Americans, or 69 percent of the U.S. population, plan to shop Thanksgiving weekend, according to a new survey by the National Retail Federation. Upwards of 115 million people, or about 70 percent, plan to shop on Black Friday, the report shows, while 78 million plan to shop on Cyber Monday, 71 million on Small Business Saturday, and 32 million on Thanksgiving Day.
Revisiting Show Season
November 14, 2017
Show season changes the CRM market. One day you're in the vanilla application software space, and a week later you understand the need to incorporate social media or analytics or machine learning, or you see a need for enhanced integration and development through platform services. It goes on. Today, in the wake of many companies' trade shows, we're again taking a look at the available suites.
Real Human Interactions Beat Automation, Survey Says
November 13, 2017
Customers prefer human interactions to IVR systems or other automated customer service offerings, according to a new report from B2B ratings firm Clutch. Businesses need to move carefully when outsourcing customer service operations, the research also suggested, because there are big differences depending on a number of factors, including how familiar reps are with the local language.
Why Are Tech Companies Trying to Kill Us?
November 13, 2017
This is the question that keeps me up at night after seeing the news of Russian influence through social media, and the rapid rise of road deaths due to smartphone use. I wonder if the executives in these firms understand not only that dead customers don't generate revenue, but also that some of the victims could end up being their own kids, spouses or parents.
Driving Digital Transformation by Making Citizen Developers Heroes
November 10, 2017
Corporate executives know that if they don't transform their companies into digital enterprises they're going to be at a significant competitive disadvantage. Yet many corporate leaders have been unable to make significant progress transforming their organizations. Many executives have found that changing their corporate cultures is a lot harder than adopting cloud-based applications and services.
Dreamforce Pivot
November 9, 2017
Dreamforce 2017 is in full swing this week in San Francisco, which means that Salesforce is changing, shedding a skin to reveal a new and improved creature. This time, rather than announcing a new cloud or a mountain of technology, the company seems focused on improving what it has and delivering a tighter and more powerful solution set for a future that's just emerging.
Amazon Sneaks In Third-Party Seller Discounts
November 7, 2017
Amazon recently began reducing prices on merchandise sold by third-party sellers, ratcheting up its market share competition with discount stores, including Walmart. The company has started to display a new tag, "Discount Provided by Amazon." Price cuts so far have been a little less than 10 percent on goods sold by independent retailers. Amazon has been absorbing the losses itself.
Nvidia Containerizes GPU-Accelerated Deep Learning
November 7, 2017
We often talk about hybrid cloud business models, but virtually always in the context of traditional processor-bound applications. What if deep learning developers and service operators could run their GPU-accelerated model training or inference delivery service anywhere they wanted? What if they could do so without having to worry about which Nvidia graphics processor unit they were using?
The Long Black Friday Shopping Day Has Dawned
November 6, 2017
Black Friday falls on Nov. 23 this year, but retailers already have begun to promote the huge discounts they plan to offer in its name. Some deals already are available to shoppers. Although Cyber Monday has grown in significance, Black Friday "is still significant as the kickoff to the holiday season," said Ray Wang, principal analyst at Constellation Research.
Dilbert vs. Trump: Why False Facts Have Power
November 6, 2017
We've been having a lot of interesting weeks since the presidential election, making more than a few of us wish for simpler times. One of the most interesting things I've read of late is by Dilbert creator Scott Adams, who predicted the election outcome and tied it to Trump's brilliant use of intentional false facts, which he used to dominate the news up to the election.
IBM Launches Private Cloud to Ease Public Cloud Transition
November 3, 2017
IBM has announced IBM Cloud Private, a software platform that allows enterprise customers to run applications and store critical data in an on-premises, private cloud environment. The new service employs a Kubernetes-based container architecture that supports both Docker containers and Cloud Foundry. IBM also introduced new container-optimized versions of core enterprise software.
The Eve of the Self-Driving Revolution
November 2, 2017
A decade ago, there wasn't much talk about self-driving cars or autonomous-cars, but Toyota and Lexus were setting the stage with their self-parking cars. They aired television commercials showing how cars magically parallel-parked themselves. At the time, it seemed amazing, but that was nothing compared to what's coming next. The self-parking revolution is now expanding.
Oil Patch CRM
October 31, 2017
A recent story chilled me to the bone. The headline supplies all the reasons: "Saudi Arabia's Grand Plan to Move Beyond Oil: Big Goals, Bigger Hurdles." At first glance, this doesn't ring any CRM bells, but maybe it should. Why would any business or business-state contemplate moving out of its sweet spot if it weren't required to? What happens to the customers that have become dependent?
Amazon May Disrupt Prescription Drug Space Next
October 31, 2017
The rumor that Amazon has set its sights on disrupting the pharmaceutical industry has gained greater currency recently, just months after the company set the grocery business on fire with its acquisition of Whole Foods, and in the midst of its widely publicized search for a second U.S. headquarters location. Amazon reportedly has taken major steps toward becoming a drug distributor and seller.
Fake News: Amazon Wants a Key to Your House
October 30, 2017
I'm getting tired of headlines that present something you might want to do as something you'd have to be crazy to do. Last week was a case in point: Headline after headline shouted out that Amazon wanted to get a key to your house. The initial reaction was hell no -- but the reality is far more nuanced. You see, there are a lot of folks who live in places where their front entrance isn't secure.
With Gamification, CRM Is a Brand New Ball Game
October 27, 2017
Advances in technology -- including speech analytics, metrics, a wider array of scrabble data, and perhaps even big data -- are making gamification a must-have tool in customer relationship management, call centers, collections, sales and other business areas. Technological advances have enabled the design of games that offer employees incentives to make customers happy.
Amazon to Let Delivery Drivers Open Your Front Door
October 26, 2017
Amazon has announced a new service that will allow Prime members to receive in-home delivery of packages with the help of high-tech smart locks that allow drivers to open their front doors. Amazon Key will launch officially on Nov. 8 in 37 U.S. cities and surrounding communities, with additional locations to be added over time. The service will be available at no extra cost to Prime members.
Taking the News Out of Facebook's News Feed Could Hurt Publishers
October 25, 2017
A new feature that Facebook recently has been testing in a handful of countries could hurt publishers everywhere if it should roll out globally. The feature removes users' Liked pages from their main News Feed and aggregates them in a separate space called "Explore." In the six countries where Facebook has been testing the idea, traffic to news outlets reportedly has dropped 60-80 percent.
Screen Burn-In, Piercing Sounds Beset Google's Pixel 2s
October 24, 2017
Complaints have been mounting over display and audio issues with Google's Pixel 2 and Pixel 2 XL. Consumers have reported a screen burn-in problem with the Pixel 2 XL, which refers to embedded functions leaving a ghost-like image on the display. In addition, there have been numerous reports of high-pitched noises and strange clicking sounds occurring during calls on the Pixel 2.
E-Commerce Firms: Get Ready for New Privacy Laws
October 24, 2017
The Federal Trade Commission regulates privacy in the United States, and under the FTC rules, a website need not have a privacy policy at all. However, a website must comply with and not violate its policy if it has one. ifeLock learned that lesson the hard way when " target="_blank">the FTC sued it for failing to abide by its privacy policy. How do other countries' privacy laws apply to U.S. businesses?
Fighting Off the Harvey Weinsteins of the World Through Technology
October 23, 2017
Harvey Weinstein just went from most powerful man in Hollywood to punching bag -- and while he deserved this, perhaps greater attention should go toward taking aggressive measures to prevent future Weinsteins -- and there will be future Weinsteins. We need to stop acting surprised when this stuff comes out and instead take stronger steps to prevent this kind of thing in the future.
Counting Down to ASC 606
October 19, 2017
There will be little New Year's Eve celebrating but perhaps a lot of morning-after hangovers for U.S. businesses that haven't begun preparing for ASC 606, the Financial Accounting Standards Board's new rules about revenue recognition. They are set to go into effect on Jan. 1, 2018. The news is much the same for Europe, though there the rule's name is "IFRS 15." The change is hard to do.
Artificial Intelligence vs. Echo's Eavesdropping and Google's Home Invasion
October 19, 2017
There's a lot of excitement about all the new artificial intelligence technology hitting the market -- like Amazon's Echo and Google's Home smart speakers, among many other products. However, there's also growing concern over how these devices may invade our privacy. Despite the companies' assurances to the contrary, some people worry that they could be listening to every word we utter.
Companies Turn Blind Eye to Open Source Security Risks
October 18, 2017
Many software developers and enterprise users have been lax or oblivious to the need to properly manage open source software. A new report highlights the consequences of failure to establish open source acquisition and usage policies, and to follow best practices. Flexera polled more than 400 commercial software suppliers and in-house software development teams within enterprises.
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What effect is social media having on the current discussion of sexual misconduct?
It's enabling many more people to engage in serious discussions.
It's functioning mostly as an echo chamber.
It's giving everyone a voice.
It's creating much more divisiveness.
It's enabling a cultural re-education.
It's making my news feed so unpleasant I'm staying away.