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#DeleteFacebook Movement Gathers Steam
March 21, 2018
Many Facebook members reportedly have shuttered their accounts following reports that Cambridge Analytica, a voter profiling company working for Donald Trump's presidential campaign, harvested data from 50 million users, unbeknownst to them. Indignation over Facebook's role in the data leak has mushroomed, and some users have taken to Twitter to announce their liberation from the social network.
Facebook Faces Multiple Government Probes in Massive Data Scandal
March 20, 2018
EU, UK and U.S. officials have ratcheted up the pressure on Facebook over a user data scandal that threatens to engulf the company. The president of the European Parliament, Antonio Tajani, summed up the stakes in a tweet on Tuesday: "Facebook needs to clarify before the representatives of 500 million Europeans that personal data is not being used to manipulate democracy."
Managing in Mature Markets
March 20, 2018
Markets and companies change as industries grow and as a disruptive innovation commoditizes. Generally, prices come down because the innovation becomes commonplace and competitors fight for every scrap causing margin erosion. Eventually markets equilibrate, and a monopoly or small oligopoly sets in. We can see this playing out right now -- mature industries like databases have an oligopoly set up.
California Weighs Tough Net Neutrality State Law
March 19, 2018
A California legislator has fleshed out the details in legislation that would provide comprehensive Net neutrality protection. Sen. Scott Wiener last week offered an amended version of a bill he introduced earlier this year, which essentially prohibits ISPs from engaging in any practice that would manipulate or hinder consumer access to certain content, devices or services.
Fake News Has Become an Existential Threat
March 19, 2018
The scene in A Few Good Men with Jack Nicholson going off on handling the truth has been coming to mind way too often of late. Sadly, this is the world we are living in right now, and social media is at the heart of it. I recently noticed a headline that implied a lot of people had taken exception to something Gal Gadot tweeted about Stephen Hawking.
Walmart-Amazon Rivalry Turns Into Food Fight
March 16, 2018
Walmart said it would expand its Online Grocery Delivery service, currently available in six markets, to more than 100 metro areas across the U.S. Its plans call for covering more than 40 percent of U.S. households by the end of the year. Walmart will use more than 800 of its stores to fulfill orders, and it will add thousands of personal shoppers to the more than 18,000 already employed.
YouTube Aims to Put the Brakes on Online Conspiracies
March 16, 2018
YouTube intends to ramp up its efforts to combat conspiracy mongers, perhaps in response to the rash of conspiracy videos that trended following the school shooting in Parkland, Florida, last month. Among other things, YouTube will supply links to relevant Wikipedia pages and other credible websites to provide viewers with a counter narrative, according to CEO Susan Wojcicki.
Fitbit Highlights Versatility in New $200 Smartwatch
March 14, 2018
Fitbit on Tuesday added a new smartwatch to its wearables line with a pricetag of $199.95. The Fitbit Versa, which will reach global retail outlets in next month, will be the lightest metal smartwatch in the U.S. market. It includes a new dashboard that simplifies the way health and fitness data is accessed on the device. Versa mixes health and fitness programs.
Healthcare, CRM's New Vertical
March 14, 2018
Healthcare might offer the best example of the potential for vertical market CRM, but most people in CRM may not realize this. Healthcare is, after all, a bit of a stretch from what we do in the enterprise or SMB world, but perhaps it shouldn't be. In both spheres we see a relatively small number of highly paid and overworked people addressing the needs of a vast number of people.
Data Storage, Privacy and Metaphysics: SC Weighs Arguments in MS Case
March 13, 2018
How far does the long arm of U.S. law enforcement extend when government agencies seek electronically processed information? The U.S. Supreme Court recently addressed that issue in an intriguing session covering global electronic connectivity, the law, and the significance of national borders. The discussion came during last month's oral arguments in U.S. v. Microsoft.
I Have Seen Technology's Future
March 12, 2018
One of the most interesting parts of Nvidia's GPU Technology Conference, Inception, allows small focused startups to pitch their ideas in a Shark Tank-like atmosphere to compete for a significant cash prize. Two of the more compelling solutions were presented by companies run by women this year. However, the big news was a company that was well along the way to creating an electronic human/machine interface.
The VR Experience: Challenges for a Growing Market
March 10, 2018
Virtual reality devices, including headsets and peripherals, offer consumers and businesses new ways to experience and share immersive content for entertainment, educational, social and other purposes. VR's unique capability to promote user interaction through highly immersive content provides untapped potential in terms of storytelling, advertising, healthcare, business, travel and much more.
White House Video Game Violence Discussion Fails to Move the Needle
March 9, 2018
President Donald Trump on Thursday met behind closed doors with several top video game industry executives, association representatives, politicians and others to discuss video game violence in the aftermath of the fatal shootings at Stoneman Douglas High School in Parkland, Florida, last month. Among the scheduled attendees were Strauss Zelnick, CEO of TakeTwo Interactive Software.
Amazon Courts Medicaid Recipients With Deep Prime Discount
March 8, 2018
Amazon this week expanded its discounted Prime membership program, already available to EBT card holders, to include Medicaid recipients. Eligible customers can become Prime members for $5.99 a month, less than half the regular $12.99 monthly fee. The move -- another step in Amazon's efforts to reach underserved economic communities -- ratchets up its competition with Walmart.
Russians Pose as Americans to Steal Data on Social Media
March 8, 2018
Americans have been targeted on social media by Russian agents on a mission to harvest personal information. The agents pretended to work for organizations promoting African-American businesses as a ruse to obtain personal information from black business owners during the 2016 presidential election campaign. Using names like "BlackMattersUS," the agents set up hundreds of social media accounts.
Facebook's Vulnerabilities Surface
March 7, 2018
Adam Smith famously referred to "the invisible hand" of the free market in his landmark book The Wealth of Nations, and with that made himself one of the very first political economists. Smith's observation was so on point that most of us assume markets run through the agency of individuals pursuing their enlightened self-interests, which helped drive the evolution of CRM as a tracking tool.
Where Blockchain Tech Offers the Most Promise
March 7, 2018
"Blockchain" is on everyone's lips in the tech industry, with vendors pushing it for everything from banking and finance to retail and apparel. "We're going to continue to see tech vendors trying to push blockchain as the solution to problems that may exist," said Rebecca Wettemann, VP of research at Nucleus Research. However, it may not be "a privacy-effective or cost-effective solution."
Voice Shopping Set to Skyrocket
March 6, 2018
The U.S. voice shopping market will rise from its current $2 billion valuation to $40 billion by 2022, according to a survey by OC&C Strategy Consultants. The trend is being driven by a surge in the number of homes using smart speakers, from the current 13 percent to 55 percent by 2022. It's likely that Amazon will continue to dominate this channel, the survey results suggest.
Facebook Under Fire for Bizarre Child Predator Survey Question
March 5, 2018
Facebook has come under fire after posing a survey question on how it should deal with predatory sexual behavior against children over the weekend. Survey participants were asked whether sexual predators should be allowed to request photographic images from 14-year-old girls online. Further, users were queried about how Facebook should handle such a request if it learned about it.
Most Companies Have No Idea Where They Are Going
March 5, 2018
Dell recently collaborated with the Institute for the Future -- an interesting think tank largely driven by futurists, which focuses on helping firms ride future waves rather than being killed by them -- on a survey that creates a frightening view of 2030. It could be far closer to Terminator than the utopia we once hoped for. I think more companies should go through a process like this.
Fileless Malware: Why You Should Care
March 2, 2018
It's a truism that just like organizations adapt, so too do criminals. Anyone who has ever seen a Wells Fargo commercial knows that there was a time when stagecoaches were a normative method for transporting cash and valuables. But what modern criminals in their right mind would attempt robbing a Brink's truck on horseback? That strategy might have worked well in the days of the Pony Express.
Mobile Pay, Smart Speaker Brand Confusion Means No Winners
March 1, 2018
Google Pay launched last week, becoming the latest entry in the world of master-brand confusion. The new Google Pay combines features of Android Pay and Google Wallet, brands that each had different brand relationships with customers. That means the master brand message, which should be simple and clean, and which Google should have been building all along, is shaky at best.
To Fix Healthcare, Fix IT First
March 1, 2018
We spend a great deal of time and effort trying to make healthcare more affordable and to ensure better outcomes. Too often, the upshot is to reduce all problems and challenges to a singularity in search of a silver bullet. It never works, but it seems like human nature to take that approach. Salesforce has taken a tactic that is bearing fruit, in part because it isn't really trying to fix healthcare.
Disaffected Social Media Users Flock to Vero
March 1, 2018
Vero, a relatively unknown social network, has been enjoying a surge in user engagement in recent weeks, a trend that may be tied to growing user discontent over recent changes to Instagram's algorithm, along with an assortment of other objections that have been driving users away from the leading social platforms. Vero has rapidly moved up in the App Store and Google Play rankings.
5 Podcast Pluses for E-Commerce SMBs
February 28, 2018
Podcasting is one of the hottest media trends. Almost everyone, it seems, has a podcast these days. Should e-commerce business owners jump on this bandwagon? Can podcasting really boost the bottom line? If you do decide to make a podcast, do your best to make it exceptional. That means having good audio quality, excellent content, a unique voice, and a strong sense of audience and purpose.
Apple Plans Healthcare Clinics as Employee Perk
February 28, 2018
Apple's plans to open a number of healthcare centers for its employees surfaced this week.The centers will offer "a unique concierge-like healthcare experience for employees and their dependents," according to Apple. "AC Wellness is an independent medical practice exclusively dedicated to delivering Passionate, Compassionate, and Effective Healthcare," reads a post at the Glassdoor job website.
When It's Time for a Linux Distro Change
February 27, 2018
It's common for Linux users to hop between distributions and survey the field, and I recently reached a point where I had to seriously rethink the one I was using most of the time. Between hardware compatibility issues with my old standby and some discouraging missteps with other go-to choices, I felt the time had come to reassess my pool of preferred distributions and repopulate it from scratch.
SC Justices to Hear Arguments in Microsoft, DoJ Data Privacy Face-Off
February 27, 2018
The U.S. Supreme Court on Tuesday will hear oral arguments in a landmark case over whether federal law enforcement can force Microsoft to hand over email stored in an overseas data center as evidence in a drug-trafficking case. The case, United States of America v. Microsoft Corporation, which dates back to 2013, is viewed as a potentially groundbreaking showdown over data privacy.
Real Danger and Dangerous Distraction - AI to the Rescue?
February 26, 2018
The shooting at the school in Florida was devastating, and it appears clear that Russia has been manipulating public opinion in the U.S. to stoke the flames of a divisive argument on guns. What is being missed is a brewing problem that potentially could have an even more devastating impact. Competing for our eyeballs is the news that the U.S. president kissed a woman without her permission.
Customer Experience Revolution Ahead: Gartner
February 24, 2018
Enterprises have begun overhauling the way they handle customer experiences, suggested Gene Alvarez, managing vice president at Gartner, at the firm's customer experience event in Tokyo earlier this week. Twenty percent of brands will abandon their mobile apps by 2019, he predicted, choosing consumer messaging apps such as Facebook Messenger and WeChat instead.
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How do you feel about accidents that occur when self-driving vehicles are being tested?
Self-driving vehicles should be banned -- one death is one too many.
Autonomous vehicles could save thousands of lives -- the tests should continue.
Companies with bad safety records should have to stop testing.
Accidents happen -- we should investigate and learn from them.
The tests are pointless -- most people will never trust software and sensors.
Most injuries and fatalities in self-driving auto tests are due to human error.