Get the E-Commerce Minute Newsletter from the E-Commerce Times » View Sample | Subscribe
Welcome Guest | Sign In
ECommerceTimes.com
Salesforce Industries Summit
The Pandemic's Effect on Gift Giving: Is Your E-Commerce Business Ready?
October 23, 2020
For all the ways the COVID-19 pandemic has affected our online shopping behavior in 2020, add to the list: holiday gift giving. As e-commerce retailers, we should prepare for a surge in online gift purchases and also an increase in gifts delivered directly to the recipient. Here are ten ideas that e-tailers can use to rethink the gift-giving experience this holiday season.
Tech Firms Support Huawei Restriction, Balk at Cost
October 22, 2020
The U.S. government's policy to restrict federal agency exposure to products and services associated with Huawei Technologies and other China-based companies has gained the support of the U.S. information technology industry. However, a wide swath of U.S. companies, including those in the IT sector, registered significant concerns about federal regulations designed to control the employment of
Rural America Is the Next E-Commerce Frontier
October 21, 2020
E-commerce is not yet every rural community's Holy Grail for shopping. Many local rural retailers are strangers to e-commerce, and the home delivery routine for rural customers is often very different from the opportunities enjoyed by suburban and city consumers. If stores in rural America want to keep customers happy and healthy, transitioning to e-commerce is key.
DoJ to Google: Try This Antitrust Suit on for Size
October 21, 2020
Google found itself in the crosshairs of government regulators Tuesday as the U.S. Justice Department filed a civil lawsuit against the tech giant for unlawfully maintaining a monopoly in online search services and in search advertising. "This is a monumental case for the Department of Justice and, more importantly, for the American consumer," U.S. Attorney General William P. Barr said in a statement.
Whom Can We Trust to Safeguard Healthcare Data?
October 20, 2020
Healthcare records were digitized to help prevent medical errors such as misdiagnoses and mistakes with medication, but electronic health records have made it easier for bad actors to steal patients' highly personal information. Cybercriminals are further motivated by the fact that patient medical records are worth up to 10 times more than credit card numbers on the Dark Web.
Aussies Mull State-Run Alternative to Facebook, Google
October 20, 2020
A warning by Facebook and Google that they may have to curb service to Australia if a controversial law takes effect this year has the Aussies reviewing their options, including setting up a publicly-funded social network. The idea was floated in a report titled "Tech-Xit: Can Australia survive without Google and Facebook?"
The WFH Evolution of the Home Office
October 12, 2020
More people than ever now work from home as a result of the pandemic, and this shift has necessitated a rethinking of how home offices are designed and furnished. The E-Commerce Times checked in with providers of workspace furniture and accessories for insights on how the adaptation to WFH has affected home office setups.
Open Source Processes Driving Software-Defined Everything
October 9, 2020
Some of the world's largest, most regulated, complex and centuries-old industries have several essential things in common with today's rapid development, bleeding-edge innovation. They are all dependent on open source software, and they are building open source into the fabric of their R&D models.
The 2020 Holiday Shopping Season Will Set Long-Term Precedents
October 6, 2020
The restrictions forcing people to work and shop from the confines of their homes accelerated an already advancing e-commerce market that was years in development. As a result, the pandemic has created a case study for e-commerce and retail of the 21st century. Moving forward, this holiday shopping season will likely witness one of the next major shifts toward a different future in retail.
Zoom's Got Game for Poker Players
October 6, 2020
Welcome to the new phenomenon of playing Zoom poker. It is a novel idea that is catching on as the pandemic continues. The video platform has become a popular solution for friends who miss their regular in-person poker games. It adds the missing element of banter and social interactions that playing cards and other table games alone on a computer just cannot provide.
HP Takes Us One Step Closer to a Virtual Tomorrow
October 5, 2020
We're moving at an impressive rate to create virtual worlds, but we have missed several critical elements. Now HP has taken a considerable step to usher us to a future where we really can mostly exist in a virtual, rather than real, office environment; and not only get more done, but be safer as well.
Controversial Plan Urges DoD to Recruit Tech Pros to WFH
October 2, 2020
The United States Defense Innovation Board has recommended that the Pentagon hire civilians to work from home who can handle classified information as a way of attracting people with technology expertise. The individuals sought "will have technical degrees and/or highly specialized skills in digital technologies and innovation needed across the U.S. Department of Defense," which is undergoing digital transformation.
Amazon, Microsoft Commit to New Linux Foundation Climate Finance Foundation
October 1, 2020
The Linux Foundation last month announced its intent to form the Linux Foundation Climate Finance Foundation to empower investors, banks, insurers, companies, governments, NGOs, and academia with AI-enhanced open-source analytics and open data to address climate risk and opportunity. Allianz, Amazon, Microsoft, and S&P Global have committed to be founding members.
Supply and Demand: A Moving Target for E-Tail Marketers
October 1, 2020
Marketers must adapt to changing circumstances. They also have to play better hunches when handling supply and demand issues. In this constantly changing marketplace, supply and demand are moving targets. So why are advertisers not fully capitalizing on the new situation? Many marketers have not yet figured out how to do so.
Cybersecurity Assessment and the Zero Trust Model
October 1, 2020
Instead of legacy security models that differentiate a "trusted" interior from an untrusted external one, zero trust instead assumes that all networks and hosts are equally untrustworthy. Once this fundamental shift in assumptions is made, you start to make different decisions about what, who, and when to trust, and acceptable validation methods to confirm a request or transaction is allowed.
CRM's COVID Opportunity
September 30, 2020
Many of the workarounds that have kept old systems running have reached the end of the line. If people are already working in their cars, the gym or the bathroom, it's hard to see how things get any better without replacing systems. That requires a different approach for the customer. The old adage of "if it ain't broke, don't fix it," doesn't really apply any more.
Virtual Travel Marketing's Cure for Wanderlust
September 25, 2020
While many people have been stuck at home during the pandemic, virtual travel marketing has emerged to help fill the void felt by those who yearn for faraway places. The E-Commerce Times caught up with some virtual travel experts to discover how they're using various technologies to give folks the opportunity to explore the world without leaving their homes.
What's Old Is New Again
September 24, 2020
A raft of new technologies that impact CRM are about to be announced, but even without the latest announcements due now through October, there's a realization that we're coming full circle. Oracle is making hardware sexy again, using it to drive new business models and to push its CX version of CRM; and Salesforce is tackling a kind of mass customization of its CRM product line.
Cybersecurity Conundrum: Who's Responsible for Securing IoT Networks?
September 24, 2020
Surely spurred by the work-from-home necessities of 2020, people have connected a multitude of non-business devices to their corporate networks, making it progressively difficult to implement cybersecurity because every device is a potential weak point. So, who will ultimately be responsible for cybersecurity of an IoT network?
Cloud Gaming Revenues to Soar to $12B by 2025
September 22, 2020
According to gaming experts, 2021 is shaping up to be a big year for cloud gaming. When markets grow, it can be at the expense of others in the market. That won't be the case for cloud gaming, at least for the next five years. A proliferation of cloud gaming services will be launched next year, which is projected to brighten the sector's revenue picture.
7 Steps to Restoring Trust in Business Telephone Calls
September 18, 2020
Robocalls, spam and call spoofing have all but destroyed Americans' trust in telephone calls -- to the point that many individuals have essentially stopped answering the phone. Here are seven steps that organizations can take to combat erroneous call blocking and increase answer rates. These measures will help businesses optimize contact operations, increase call performance, and protect and promote their brands by restoring trust in calls.
How to Protect Mobile Apps Against Sneaker Bots
September 16, 2020
Automated purchasing bots, also known as "sneaker bots," "click bots," "Instacart bots" and other names, are ruining the online shopping and gig economy experience for both consumers and workers. These bots can cause considerable damage to a mobile business' reputation and bottom line. There are a number of measures that e-tailers should take a to protect their mobile apps from sneaker bots.
Tech Job Market Hot for the Near Future
September 15, 2020
Computer systems design and related services added 13,000 jobs, according to the U.S. Department of Labor's August jobs report. IT employment in July was up by more than 203,000 positions since the COVID-19 outbreak; and there were more than 235,000 job postings by U.S. employers, according to the Computing Technology Industry Association.
TikTok Enlists Oracle to Evade Trump's Executive Order
September 14, 2020
A proposal to avoid the banning of the popular social media app TikTok was submitted to the U.S. Treasury Department over the weekend. The plan submitted by ByteDance, which owns TikTok, calls for the company to enlist Oracle as a "trusted technology provider" in order to address national security concerns raised about the video-sharing software by the Trump administration.
A Unique Moment in Time for E-Commerce
September 14, 2020
E-commerce is experiencing rapid growth with no sign of slowing down. Retailers and brands are finding that the new normal in retail and e-tail marketing is much like trying to hit a moving target. They have to take a refined aim and build in some lead time. This marketing strategy requires businesses to adjust their digital infrastructure and tactics. Otherwise, they will miss the target as consumers prepare for their holiday marketing and ad campaigns.
US E-Commerce Companies in the Dark on European Privacy Rules
September 11, 2020
The U.S. Commerce Department is attempting to negotiate an agreement that would help thousands of U.S. companies comply with policies designed to protect the personal privacy of European citizens. Until the issues are resolved, U.S. companies will be operating in a twilight zone over how to ensure the privacy of personal data they collect and process electronically from European sources.
How to Tailor an Optimal Q4 Retail Strategy
September 10, 2020
This year, with all of the uncertainty surrounding the global pandemic, many consumer markets are faced with the fear of steep declines of in-person shopping, thus leading to a potential downtick in sales. This may seem daunting, but it should also serve as ample inspiration to develop a Q4 retail strategy well in advance. Here are a few of the top strategies to adopt as we look ahead to this year's holiday shopping season.
How Customer Conversations Can Create Personalization in E-Commerce
September 8, 2020
Ask anyone in the e-commerce space and they'll tell you: it's a numbers game. The numbers we rely on every day offer insights into every aspect of our competitive industry, from the click-through success of advertising campaigns to the conversion rates of specifically placed "Buy Now" buttons. Yet in this world of quantitative analytics, we're losing something: the human element.
Applying AI to Bring a 'Better You' to Video Meetings
September 7, 2020
The fact is that people tend to judge us by our appearance. For a lot of folks on video calls, that appearance has degraded sharply this year. Wrinkled clothing, no makeup, partial beards, hair on men down to their shoulders, and work locations that are sloppy, dingy and dark. These all have become everyday experiences on video calls. A few vendors recently showcased new tech to address how we look and sound in online meetings.
Consumers Buying In to Digital Wallets
September 4, 2020
The recent rise in digital wallet adoption shows a marked contrast with slow growth in digital wallet use in the U.S. prior to the pandemic. As more consumers become comfortable using digital wallets -- and possibly begin to prefer them -- it's not a stretch to conclude that many will embrace these shopping habits permanently, causing acceptance rates to continue to grow.
See More Articles in Trends Section >>
Digital River - Start Here. Sell Anywhere.
How will the pandemic influence your holiday shopping habits this year?
I will shop online exclusively, for my own safety and to help limit the spread of the coronavirus.
I will do some shopping online, and some in-person because I want to support merchants in my area.
I will shop online definitely, and I will consider local retailers -- but only if they provide curbside service.
I will only shop in-person because the risks associated with e-commerce outweigh my chance of catching COVID-19.
I will not do any holiday shopping this year due to circumstances related to the pandemic.
Three top analysts have picked NICE inContact as the market leader.
Salesforce Industries Summit