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Disaffected Social Media Users Flock to Vero
March 1, 2018
Vero, a relatively unknown social network, has been enjoying a surge in user engagement in recent weeks, a trend that may be tied to growing user discontent over recent changes to Instagram's algorithm, along with an assortment of other objections that have been driving users away from the leading social platforms. Vero has rapidly moved up in the App Store and Google Play rankings.
Apple Plans Healthcare Clinics as Employee Perk
February 28, 2018
Apple's plans to open a number of healthcare centers for its employees surfaced this week.The centers will offer "a unique concierge-like healthcare experience for employees and their dependents," according to Apple. "AC Wellness is an independent medical practice exclusively dedicated to delivering Passionate, Compassionate, and Effective Healthcare," reads a post at the Glassdoor job website.
SC Justices to Hear Arguments in Microsoft, DoJ Data Privacy Face-Off
February 27, 2018
The U.S. Supreme Court on Tuesday will hear oral arguments in a landmark case over whether federal law enforcement can force Microsoft to hand over email stored in an overseas data center as evidence in a drug-trafficking case. The case, United States of America v. Microsoft Corporation, which dates back to 2013, is viewed as a potentially groundbreaking showdown over data privacy.
Camera, Audio Star in New Galaxy Phones
February 26, 2018
Samsung has raised the curtain on the latest models of its flagship Galaxy smartphones, the S9 and S9+, featuring improved imaging and audio performance. Two standout features in the 12-megapixel rear-facing camera are improved low light performance and super slow-mo video. By adding dual aperture capabilities to the camera, Samsung has boosted the unit's performance in challenging lighting conditions.
5 Effective Ways SMB Etailers Can Battle Fraud
February 26, 2018
Fraud is a major concern for 72 percent of businesses, according to Experian's Global Fraud and Identity Report. More than 5,500 consumers and 500 business executives in 11 markets around the world participated in the survey. The situation has not been improving, as six out of 10 businesses experienced the same losses to fraud as they did a year ago -- or more.
Real Danger and Dangerous Distraction - AI to the Rescue?
February 26, 2018
The shooting at the school in Florida was devastating, and it appears clear that Russia has been manipulating public opinion in the U.S. to stoke the flames of a divisive argument on guns. What is being missed is a brewing problem that potentially could have an even more devastating impact. Competing for our eyeballs is the news that the U.S. president kissed a woman without her permission.
Customer Experience Revolution Ahead: Gartner
February 24, 2018
Enterprises have begun overhauling the way they handle customer experiences, suggested Gene Alvarez, managing vice president at Gartner, at the firm's customer experience event in Tokyo earlier this week. Twenty percent of brands will abandon their mobile apps by 2019, he predicted, choosing consumer messaging apps such as Facebook Messenger and WeChat instead.
FCC's Final Rule on Net Neutrality Sparks Legal Challenges
February 23, 2018
The Federal Communications Commission on Thursday officially published its Net neutrality rollback order in the Federal Register, triggering a flurry of legal actions and Capitol Hill scrambling to stop it before it takes hold. The order, which goes into effect on April 23, reverses an Obama era rule requiring that broadband access be regarded as a utility.
AI's Malicious Potential Front and Center in New Report
February 22, 2018
As beneficial as AI can be, it has its dark side, too. That dark side is the focus of a new 100-page report. AI will be used by threat actors to expand the scale and efficiency of their attacks, it predicts. They will employ it to compromise physical systems and to broaden their privacy invasion and social manipulation capabilities. Novel attacks are to be expected.
Uber's New Express Pool: Walk and Wait
February 22, 2018
Uber has launched a new service that lowers ride-sharing costs for customers who are willing to walk to and from designated locations. Express Pool became available this week in several participating cities. Passengers must walk a short distance to a pickup intersection. They are then dropped off at another designated spot, close to their final destination.
Gadget Ogling: A Different Sort of Activity Tracker and a Smartwatch for Kids
February 21, 2018
More often than I'd care to admit, I feel the seconds, minutes, and hours of a day slip into the ether before I realize it's happening. When it's time for bed and I try to take stock of my day, it's difficult to recall exactly how I spent my time. As someone who would like to be more efficient and productive, I think Timeflip seems like a terrific way to keep track of where my time goes.
Are You Engineering the Customer Experience Out of Your Business?
February 20, 2018
Automation. Robots. Technology taking our jobs. I defy you to pick up a business magazine and avoid this topic -- it will be in there somewhere. Here's another theme you won't be able to avoid: the need to focus on the customer experience. These two trends are in tension much of the time. They don't have to be, but most businesses seem determined to focus on themselves instead of the customer.
Silicon Valley's Corrupt Underbelly: It's Far Worse Than We Thought
February 19, 2018
After addressing the topic of sexual harassment and misconduct in Silicon Valley last month, I finally got my hands on a copy of Brotopia, an eye-opening new book, and a lot of executives should be happy I did not pursue my career in law enforcement. Otherwise I would be working my butt off to get them off the streets behind bars. Everyone connected to tech should read this book.
Cleveland-Chicago Hyperloop Line Gets Feasibility Study
February 16, 2018
HTT has announced an agreement with an Ohio agency to launch a study on creating its first interstate hyperloop project in the U.S., connecting Chicago and Cleveland. The agreement with the Northern Ohio Area Coordinating Committee puts in motion a regional feasibility study, to be carried out in conjunction with the Illinois Department of Transportation.
Apple's HomePod Could Leave a Lasting Mark With Customers
February 15, 2018
Apple's new $350 HomePod could make an impact in several ways. In addition to providing listeners with highly praised sound quality, the smart speaker literally could make an impression on some of the wood surfaces it touches -- in the form of white rings. The HomePod can stream music to those who have an Apple Music subscription. It has a few other capabilities too.
Are Smart TV Designs Taking Home Security for Granted?
February 15, 2018
Millions of smart TVs from Samsung and some streaming devices from Roku recently were found to be vulnerable to cyberattacks, allowing intruders to take control and remotely change channels and volume settings, among other things, according to Consumer Reports research. Vulnerabilities were discovered not only in Samsung televisions, but also in TVs from TCL and other Roku-compatible brands.
Trending in CRM
February 14, 2018
It's uncertain how the CRM market will look in six months, given the stock market, the economy and the tax bill. Initial indications are that more money will be available for various corporate activities, like hiring and rewarding employees and investments in products and business processes. If so, a decent amount of cash might find its way into various CRM company coffers.
Oracle to Leverage AI, Machine Learning in Autonomous Cloud Platform
February 14, 2018
Oracle has demonstrated artificial intelligence and machine learning advances in the Oracle Cloud Platform at Oracle CloudWorld in New York. Autonomous capabilities for application development, mobile and bots, integration, analytics, security and system management are scheduled for availability in the first half of this year. Oracle announced a slew of new PaaS features and capabilities.
Microsoft to Use Blockchain to Create Decentralized ID System
February 14, 2018
Microsoft has announced a plan to use blockchain technology to develop decentralized identities, or DIDs. Microsoft formally joined the ID2020 Alliance last month as a founding member. The Alliance aims to develop a blockchain-based identity system for vulnerable populations -- one that can operate across various blockchains, cloud providers, government agencies and other organizations.
Account Scoring Tool Helps Companies Home In on Best Targets
February 13, 2018
DataFox has launched Account Scoring, a new product to help businesses and financial firms find and prioritize optimum target clients. DataFox offers clients data on more than two million companies to help them prioritize existing prospect accounts, as well as discover new companies to add to their CRM systems as potential high priorities, said CMO Mike Dorsey.
Intel's Fake 5G Olympic Hail Mary
February 12, 2018
If there ever were a time when perception Trumped reality, this would be it. So much of what we see these days that looks real just isn't. I can connect a lot of this back to Steve Jobs, who was the master at this in the tech world. However, I'm worried that too many people don't realize that there were several times Steve missed jail by the skin of his teeth, largely because he did amazing work under pressure.
EHang Shows Off Passenger Drone's Flight Successes
February 10, 2018
EHang this week released footage of the latest test flights of its EHang 184 personal Autonomous Aerial Vehicle. The EHang 184 can transport a single person at up to 130kph in Force 7 typhoon conditions, the company said. EHang plans to further improve the passenger experience and add an optional manual control so passengers with piloting experience can operate the AAV manually.
New MIT Project to Probe Mysteries of Human Intelligence
February 8, 2018
MIT last week launched the MIT Intelligence Quest, an initiative to find out how human intelligence works, in engineering terms, and how a deeper grasp of human intelligence can be applied to building wiser and more useful machines. Life scientists, computer scientists, social scientists and engineers will collaborate in the effort.
With 4K HDR, Olympics May Be More Colorful Than Ever
February 8, 2018
The parade of Olympic athletes entering Pyeongchang could be quite colorful for a few reasons. Athletes from North and South Korea will enter together for the first time in more than a decade, and viewers at home will be able to see the ceremony and some events like never before. NBCUniversal has decided to make the XXIII Olympic Winter games available to cable and satellite partners in 4K HDR.
Five9 President Dan Burkland: Leveraging Tech for Great Customer Experiences
February 7, 2018
"We're seeing a digital transformation take place, where companies are moving their contact centers to the cloud," noted Dan Burkland, president of Five9. "There are two key criteria for a contact center -- there's the CRM and the contact center infrastructure, and those two really go hand-in-hand. You bring a call, chat, text or email into the center, and you have to look for an agent who's available and properly skilled to handle such an interaction."
SEC, Senators Lean Toward Tighter Cryptocurrency Regulation
February 7, 2018
Federal securities regulators and Senate Banking Committee members on Tuesday signaled that additional regulation may be necessary in the rapidly growing area of virtual currency. "The cryptocurrency and ICO markets, while new, have grown rapidly, gained greater prominence in the public conscience and attracted significant capital from retail investors," said SEC Chairman Jay Clayton.
Critics Love HomePod's Sound but Rap Its Smarts
February 7, 2018
Critics have begun weighing in on Apple's HomePod smart speaker, and they're loving the device's sound but don't have much affection for its smarts. The HomePod's sound outclassed top-shelf competitor SonosOne, according to Matthew Panzarino. "The HomePod was the 'best' sounding. It's nuanced and subtle with great separation and clarity across all kinds of music," he wrote.
Former Execs Team Up to Fight the Tech Addiction Monster
February 7, 2018
A group of former Facebook, Google and Mozilla executives have joined forces to establish the Center for Humane Technology, a new organization dedicated to combating the growing problem of addictive behavior among social media users. The new center, along with the children's advocacy group Common Sense, has announced a campaign to help change the social media model.
WiFi Routers Riddled With Holes: Report
February 6, 2018
Most WiFi router vendors have not patched numerous firmware vulnerabilities discovered more than two years ago, according to a new report. OEM firmware built into WiFi routers use open source components that contain numerous known security vulnerabilities that can be exploited by hackers. Insignary conducted comprehensive binary code scans for known security vulnerabilities in WiFi routers.
Intel's Smart Peepers Look Smart, Too
February 6, 2018
Intel has designed a pair of smart glasses that won't make you look like a hopeless geek. Called "Vaunt," the peepers, which are still in the prototype phase, look like ordinary glasses, save for a faint, red glimmer that occasionally appears on the right lens. Information sent to the glasses appear to be displayed on a screen but in reality is beamed to the retina of a wearer's eye.
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Why is Facebook taking so much more heat about data privacy than Google?
Google actually manages personal data more responsibly.
It's Facebook's turn now -- Google is next.
Google's data collection and sharing activities are less obvious.
Facebook is a scapegoat for the entire tech industry.
Google is more powerful than Facebook.